Market Manager I

Norway Savings Bank; Portland (ME); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Top-tier health insurance

401K with employer match

Employer HSA contributions

Wellness program with Heath Coaches/on

PTO 160 hours/year

Sick time 48 hours/year

11 paid holidays

Job summary

Norway Savings Bank is seeking a Market Manager for our Portland Branches, responsible for leading branch teams, delivering exceptional customer service, and driving growth in deposits and loans. You will coach staff, foster community relationships, and collaborate across lines to identify sales and service opportunities.

The role emphasizes leadership, culture, and market expansion, with a focus on achieving financial performance while supporting DEI values and a positive employee experience.

Qualifications

• Retail banking/management experience required.
• Ability to train, coach and mentor others.
• Demonstrated personal sales success.
• Strong consumer and mortgage lending experience.
• Demonstrated business development skills.
• Demonstrated success in leading a team.
• Excellent interpersonal and written communication skills.
• Availability for Saturday morning rotation.

Responsibilities

• Provide oversight for branch teams, customer experience and community commitment.
• Lead, develop and motivate staff to meet business goals.
• Develop customer relationships across lines to grow sales and service opportunities.
• Drive branch growth: deposits, loans, and market share.
• Represent the Bank in the community through events and volunteer activities.
• Lead lending activities and participate in Retail Loan Committee.

Skills

Customer service

Leadership

Sales

Communication

Coaching

Community banking

Job description

For The Life You Choose, A Career to Match….

Here at Norway Savings Bank, we strive to create a positive, team-based culture that leverages each person’s unique gifts and strengths and offers the support to achieve great things. A place where your unique being shines through.

Norway Savings Bank is seeking an experienced and motivated individual to join our team in the role of Market Manager for our Portland Branches !

Stepping into this leadership role, you’ll provide oversight for the success of your branch teams, customer experience and commitment to the community you serve.

Acting a role model and coach, you’ll lead, develop and motivate your team in achieving business development and customer service goals.

You’ll also collaborate with other business lines, developing customer relationships to identify potential sales and service opportunities, contributing to overall growth of the branch and Bank, and you’ll strive for excellent financial performance in fulfilling the needs of our communities.

Critical success in this role embodies the Bank’s high achievement and support culture achieved through an energized team environment.

Essential Pieces of the Position:

• Customer Service – Internal & External
  • Ensures a positive customer experience by providing exceptional service and holding self and team accountable based on Norway Savings Bank’s customer service standards.
  • Provides a high level of support and maintains accountability for addressing or resolving customer inquiries and/or issues in a timely manner.
• Culture
  • Support Communication and embrace a variety of ideas so we will grow stronger and achieve excellence.
  • Champion Diversity, Equity & Inclusion to build a stronger and more inclusive workplace.
  • Hunger for Excellence - Energize each other to perform at our highest potential every day, always giving 100%.
  • Leadership – to lead by example not by position both in our workplace and in our communities.
  • Team Member Experience is about working hard and having fun. Promote a can-do attitude, embrace collaboration and encourage others to succeed.
• Branch Growth
  • Cultivates deposit growth and retention of market share.
  • Demonstrates continued growth of loan portfolio and market share.
  • Monitor market trends & stay up to date on competing bank products and deposit rates to retain and grow wallet share.
• Models exceptional relationship building skills and coaches branch staff to ensure retention of market share and grow the wallet share of each customer.
• Maintains responsibility for business development activities to develop and sustain ongoing centers of influence relationships.
• Identifies and integrates new customers to the Bank, while growing existing customer relationships through all business lines.
• Represents the Bank within the community through various volunteer activities, Bank-sponsored events, participation in various organizations, as well as trade shows.
• Leads/coaches team to achieve sales objectives by fostering a growth mindset through communicating enhanced sales strategies.
• Lending
  • Serves as primary contact for incoming loan inquiries, processes retail loans, and refers to appropriate business lines when applicable.
  • Contributes to the growth of the loan portfolio.
  • Actively participates in Retail Loan Committee meetings on a regular basis.
• Human Resources
  • Acts a peer mentor to support the development of new Branch/Market Managers
  • Partners with HR in hiring and successfully onboarding new team members with an emphasis on employee retention in consideration of diversity, equity and inclusion values.
  • Ensures employee success through continuous performance/development coaching & recognition
  • Oversight of performance management which includes performance evaluations, salary adjustments, and employee relationships with collaboration of HR partners.

Our Candidate Must Have:

• 3 - 5+ years retail banking/management experience
• Ability to train, coach and mentor others
• Demonstrated personal sales success
• Strong consumer and mortgage lending experience
• Demonstrated business development skills
• Demonstrated success in leading a team
• Top-notch interpersonal, verbal and written communication skills
• Exemplary customer service skills with both external and internal customers
• Strong organizational skills with ability to easily multi-task
• Knowledge of policies, procedures and bank operations
• Availability for Saturday morning rotation required
• 160 hours of paid time off per year, increasing with longevity
• 48 hours of paid sick time per year
• 11 paid holidays
• Top tier full insurance benefits
• 401K with exceptional employer matching and contributions
• Employer HSA contributions
• Comprehensive Wellness Program with access to complimentary Heath Coaches, on-site gyms, and monetary incentives for reaching your wellness goals
• Valued work-life balance
• A hands‑on team that is committed to the growth and success of our employees!

Pay:

Position starts at $72,000 per year with flexibility commensurate with experience.

Working Conditions:

Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards.

Physical effort required; lifting up to 35 lbs.; reaching, twisting, bending, pushing and pulling; standing for extended periods of time; freedom of movement on a regular basis; handling of materials and supplies.

External and internal applicants, as well as position incumbents who are or who become disabled as defined by the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

Norway Savings Bank is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.