General Manager

Boyd Group Services; Maryland; On-site; USD 90,000 - 110,000; Full time

Job summary

Boyd Group Services in Maryland is seeking an experienced senior operations leader to oversee our collision center. You will drive the WOW plan, manage budgets, and lead a team to deliver high-quality repairs.

You will forecast sales, profit, establish safety standards, and conduct performance reviews while maintaining a clean facility. This role rewards initiative, teamwork, and a commitment to exceptional client experiences.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Lead and manage all repair facility personnel.
• Forecast, target and track monthly sales, profit and expense objectives.
• Prepare and manage annual and monthly operating budgets.
• Ensure safety compliance and train staff on procedures.
• Open and close the facility daily and coordinate production meetings.

Skills

Leadership experience

Communication skills

Attention to detail

Coaching abilities

Education

Post-Secondary Education or equivalent

Job description

Job Description:

We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings .Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Education and/or Experience Required

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Required Skills/Abilities

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$90,000+$110,000 annually depending on experience