Market Manager

Frontdoor; Richmond (VA); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Market Manager to foster relationships with real estate partners. This role involves ensuring successful delivery of solutions, meeting sales objectives, and maintaining strong communication with clients. The ideal candidate will have a solid background in sales, particularly within the home warranty or real estate sectors, and possess excellent problem-solving and communication skills. Join a dynamic team dedicated to transforming home maintenance and repair, leveraging technology to enhance customer experience and engagement. If you're passionate about building relationships and driving growth, this opportunity is perfect for you.

Qualifications

• 5+ years in sales; 2+ years in home warranty or real estate preferred.
• Strong customer service and analytical skills required.

Responsibilities

• Develop long-term relationships with real estate partners.
• Accountable for sales-driven activities to meet objectives.
• Track key account metrics and enter activities into CRM.

Skills

Problem-solving skills

Verbal communication

Written communication

Customer service skills

Analytical skills

Time management

Negotiation skills

Organizational skills

Education

High school diploma or equivalent

Bachelor’s degree

Tools

CRM software

Job description

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, offers homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting-edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real-time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also provides homeowners with DIY tips, discounts, and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary:Market Manager responsibilities include developing long-term relationships with a portfolio of real estate partners, connecting with key business executives and stakeholders. Account Managers liaise between partners and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop partner accounts to maintain favorable relationships with clients. Responsible for meeting sales objectives and growth of assigned accounts.

Responsibilities:

1. Be the primary point of contact and build long-term relationships with real estate partners
2. Develop a trusted advisor relationship with key accounts, partner stakeholders, and executive sponsors
3. Help partners through consistent in-person presence; provide timely responses via email, phone, online presentations, screen-share, and in-person meetings
4. Accountable for daily execution of sales-driven and customer service-oriented activities to increase production (orders and sales) that meet or exceed company objectives
5. Ensure the timely and successful delivery of our solutions according to partner (and customer) needs and objectives
6. Contribute to national relationships in the assigned territory to meet contractual agreements
7. Clearly communicate the progress of ongoing initiatives to internal and external stakeholders
8. Increase job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations, and representing our brand(s) at industry events
9. Track key account metrics; enter all sales-related activities into the company-designated CRM
10. Other responsibilities as assigned by your leader to drive the success and growth of the company

Additional Notes: MM Locations to consider: Richmond, VA Beach, Northern VA

Qualifications

Minimum Education, Licensure, and Professional Certification requirements: High school diploma or equivalent required; Bachelor’s degree preferred

Minimum Experience required: 5+ years of experience and proven results in a sales capacity; 2+ years of experience in home warranty and/or real estate industry preferred

Required Skills:

• Satisfactory problem-solving skills to help resolve customer complaints or needs
• Excellent verbal and written communication skills to communicate product ideas to clients
• Up-to-date understanding of the industry’s consumer behavior
• Strong customer service and interpersonal skills for dealing with different types of customers and clients
• Exceptional analytical skills for analyzing client data
• Time management and multitasking skills to handle multiple tasks and clients at once
• Advanced motivational and negotiation skills
• Strong organizational skills and attention to detail