Market Manager

Smile Doctors LLC; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Job summary

Smile Doctors is seeking a Market Manager for New Jersey to support 3–5 practices, drive operational excellence, and boost patient and team satisfaction. You will lead initiatives, monitor performance with budgets and KPIs, and ensure effective staffing and process adoption across locations.

The role requires strong leadership, problem solving, and strategic thinking with a focus on growth and profitability in a fast-paced orthodontic environment. Relocation is strongly preferred.

Qualifications

• Problem solving and ability to analyze reports to create action plans.
• Servant leadership with coaching and conflict resolution skills.
• Strong time management and multi-tasking in fast-paced settings.

Responsibilities

• Build and maintain positive relationships with doctors in the region.
• Coach and develop team members; lead as culture ambassador.
• Monitor region performance via budgets, P&L, and patient satisfaction metrics.
• Manage staffing levels and ensure alignment with staffing models.
• Support strategic regional decisions and propose ideas to leadership.
• Ensure exceptional patient experience across all practices.
• Assist integration of new affiliations and adoption of new processes.

Skills

Problem solving

Servant leadership

Time management

Organization & planning

Education

Bachelor’s degree preferred

Smile Doctors Practice Director experience (internal)

Multi-unit manager experience (2+ years)

Job description

Looking for a position that makes you smile? We’re seeking a Market Manager in New Jersey to join our growing team. Responsible for supporting an assigned region (usually 3-5 teams) to achieve smooth operations, high levels of patient and team member satisfaction, growth, and profitability. Facilitates the implementation of new initiatives at assigned practice locations. Acts as an information resource and ambassador to patients, the community, doctors, and team members.

How you’ll make us better:

• Build and maintain positive, productive working relationships with doctors within assigned region
• Coach and develop team members
• Serve as cultural leader and monitor and manage team morale
• Responsible for the region’s performance via key performance indicators such as weekly, monthly, and annual budgets, P&L analysis and patient satisfaction
• Understand staffing models and hold teams accountable for managing staffing levels effectively
• Support strategic decisions within region and proactively bring ideas and proposals to leadership for review
• Ensure the ultimate patient experience is being delivered at each practice location
• Support the integration of new affiliations
• Support the implementation of new processes and initiatives by understanding the unique operational nuances of each practice location and ensuring efficient adoption of initiatives
• Review and support management of practice location schedules and doctor coverage
• Visit each assigned location at least monthly and conduct weekly discussions with leadership at practice locations

Your special skills:

• Problem solving skills with ability to find creative solutions, specifically able to analyze reports and creating action plans
• Servant leadership mindset with strong coaching and conflict resolution skills
• Time management skills with ability to multi-task and prioritize work
• Strong organizational and planning skills in a fast-paced environment with a focus on process improvement

Prerequisites for success:

• Bachelor’s degree preferred
• Internal Candidate: Minimum of six (6) months’ experience as a Smile Doctors Practice Director
• External Candidate: Minimum of (2) years' experience as a multi-unit manager
• Experience in orthodontics/dental/healthcare industry preferred, but not required
• Willingness to relocate strongly preferred

We saved the best for last. In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?

As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience. With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too. Our dynamic support services team is comprised of world‑class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles. This is the perfect opportunity to grow with an expanding organization!

Smile Doctors is the largest ortho‑focused dental support organization (OSO) in the U.S. As the fastest-growing network of leading orthodontists with more than 560 convenient locations in 36 states, Smile Doctors has a rich history of developing and growing affiliated practices by providing tools and technology that allow orthodontists to focus entirely on patient care. Smile Doctors is the largest network of Diamond Plus Invisalign® providers and its affiliated orthodontists are proud members of the American Association of Orthodontists, American Dental Association, and host for the Lecture Center for Orthodontic Excellence. Smile Doctors' mission is to create confident smiles that inspire the best in patients, each other, and the communities they serve.