Market Manager

R.A.S. Logistics Inc.; Charleston (SC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

R.A.S. Logistics Inc. is seeking a Market Manager in Charleston, SC to lead final mile delivery operations, drive performance, and grow the market. You will supervise Supervisors and Drivers, oversee budgets, and ensure regulatory compliance while delivering exceptional customer service.

The role demands strong leadership, data-driven decision making, and hands-on field presence to optimize routes, recruit and retain delivery staff, and maintain client relationships for sustained market growth.

Qualifications

• 4+ years of leadership experience in logistics, transportation, or last-mile delivery.
• Strong analytical, organizational, and decision-making skills.
• Excellent interpersonal and communication abilities (written and verbal).
• Proficiency with Microsoft Office Suite and logistics software.
• Ability to read and interpret safety procedures, SOPs, and regulatory materials.

Responsibilities

• Oversee daily operations, ensuring timely and safe delivery of products.
• Troubleshoot service, safety, and customer escalations throughout the day.
• Manage budget performance, accounts receivable, and driver settlements.
• Meet or exceed key performance metrics (QOS, TDI, On-Time Delivery, etc.).
• Perform regular field audits to ensure compliance and delivery quality.
• Implement strategies for continuous improvement in efficiency and customer service.
• Lead recruitment, onboarding, and retention efforts for delivery teams.
• Maintain a strong presence in the field to engage and develop delivery personnel.
• Build and maintain strong relationships with clients and customers.
• Communicate proactively with stakeholders to resolve issues and ensure satisfaction.
• Manage internal reporting, payroll approvals, and compliance documentation.

Skills

Leadership

Analytical skills

Communication

Microsoft Office

Logistics software

Safety procedures / SOPs

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Description

Market Manager - Charleston, SC

We are seeking a dynamic and results-driven Market Manager to lead and oversee final mile delivery operations, driving performance, customer satisfaction, and market growth. This critical leadership role will manage Supervisors and Delivery Drivers while ensuring operational excellence, compliance, and profitability.

This role requires exceptional communication and problem-solving skills, strong operational expertise, and the ability to work independently while making sound, data-informed decisions.

Key Responsibilities

Operations Management

• Oversee daily operations, ensuring timely and safe delivery of products.
• Troubleshoot service, safety, and customer escalations throughout the day.
• Manage budget performance, accounts receivable, and driver settlements.
• Meet or exceed key performance metrics (QOS, TDI, On-Time Delivery, etc.).
• Perform regular field audits to ensure compliance and delivery quality.
• Implement strategies for continuous improvement in efficiency and customer service.

Delivery Team Leadership

• Supervise, coach, and motivate Supervisors and Drivers (employees and/or ICs).
• Lead recruitment, onboarding, and retention efforts for delivery teams.
• Maintain a strong presence in the field to engage and develop delivery personnel.

Client & Customer Focus

• Ensure accurate route planning and delivery team assignments.
• Build and maintain strong relationships with clients and customers.
• Communicate proactively with stakeholders to resolve issues and ensure satisfaction.

Administrative Duties

• Manage internal reporting, payroll approvals, and compliance documentation.
• Use company systems and tools to monitor operations and performance metrics.
• Assist with special projects or duties as assigned by leadership.

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person - Charleston, SC

Travel Requirements: 5-10 working days per year.

Join our team as a Market Manager and contribute to our mission of delivering exceptional value to our customers while driving the success of our organization!

Requirements

Qualifications & Skills

• 4+ years of leadership experience in logistics, transportation, or last-mile delivery.
• Strong analytical, organizational, and decision-making skills.
• Excellent interpersonal and communication abilities (written and verbal).
• Proficiency with Microsoft Office Suite and logistics software.
• Ability to read and interpret safety procedures, SOPs, and regulatory materials.
• Must have a valid driver's license and reliable transportation.
• High school diploma or GED required; Bachelor's degree preferred.