Market Area Manager

Casella Waste Systems, Inc.; Wilkes-Barre (Luzerne County); On-site; USD 90,000 - 130,000; Full time

Job summary

Casella Waste Systems, Inc. is seeking a Market Area Manager to oversee collection and post-collection operations, represent the company to customers, vendors, and local authorities, and drive initiatives that support growth across one or more sites.

You will implement market plans, manage budgets, safety programs, staffing, and performance, and develop sales and marketing strategies to improve pricing, growth, and retention while ensuring regulatory compliance and environmentally responsible

Qualifications

• 10+ years of experience in business or logistics.
• Bachelor’s degree in Business or Logistics preferred.
• Certification in Project Management preferred.
• Strong problem-solving and communication skills.

Responsibilities

• Oversee day-to-day market operations and budgets.
• Lead safety culture and ensure compliance with DOT, OSHA, and Casella policies.
• Manage staffing and staff development.
• Develop and execute sales/marketing strategy to reflect pricing, growth, and retention.
• Negotiate contracts and renewals with external stakeholders.
• Coordinate with maintenance and engineering for fleet and equipment.
• Collaborate with regional leadership on goals and action plans.
• Ensure environmental compliance at market facilities.
• Monitor performance through regular P&L reviews.
• Interact with local agencies to foster customer satisfaction.

Skills

Leadership

Communication

Problem-solving

Team coordination

Microsoft Office

Education

Bachelor’s degree in Business or Logistics

Certification in Project Management

High School Diploma or GED

Job description

Position Summary

The Market Area Manager oversees all matters related to collection and/or post‑collections operations, represents the Company to customers, vendors, municipal customers, and other external stakeholders, and drives change management initiatives to introduce and sustain new processes that contribute to the growth and durability of a single site or multiple sites. The incumbent executes a local market area strategy that complements the area’s overall strategic operating and marketing plans and implements tactical initiatives to drive functional excellence and budget achievement.

Key Responsibilities

• Implements and executes plans to complement the market area’s strategic operation.
• Leads operations, establishes a proactive safety culture, maintains compliance with all standards including operating, regulatory, safety, accounting, ethics, and environmental to ensure community impact is minimized.
• Manages day‑to‑day operations, provides daily support to managers, ensures quality and budget performance, and ensures adequate staffing levels are maintained to maximize efficiencies and customer service.
• Develops and oversees an effective sales and marketing strategy inside and outside that reflects the short and long‑term pricing, growth, and retention strategy for the market.
• Monitors budget and operating metrics while diagnosing and improving processes, procedures, and performance by participating in regular P&L review to ensure budgets are met and develops programs for optimal equipment utilization, maintenance, and labor and material costs.
• Develops both short‑term and long‑term goals and action plans in conjunction with the Regional Vice President, Operations, and the Regional Vice President.
• Oversees personnel needs of the market area by providing leadership to team members, evaluating employee performance, providing input regarding terminations, compensation, and promotions, effectively communicating, establishing clear goals and objectives, coaching team members on achieving goals, and ensuring access to training and development opportunities that assist employees in attaining the necessary skills to achieve team and corporate results.
• Works closely with maintenance and operations to ensure that the fleet and equipment is maintained in accordance with DOT regulations, OSHA, and Casella policy and procedures.
• Collaborates with the permits, compliance and engineering team on permitting initiatives and site improvements of any nature, and is responsible for ensuring environmental compliance at all market facilities.
• Interacts with local, city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts, and negotiate new contracts.
• Oversees safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensures a safe and productive work environment for all employees to comply with company, state, and federal policies, regulations, and laws regarding employment and employee safety.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will be self‑directed and driven to take initiative, have a High School Diploma or GED and must be legally eligible to work in the United States. A Bachelor’s degree in Business or Logistics and a Certification in Project Management is preferred. Previous leadership experience is required and 10 years of experience in business or logistics is preferred. Commitment to creating and maintaining a safe working environment and knowledge of OSHA and DOT regulations is vital. Strong problem‑solving skills and excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers, are required. Excellent proficiency with computer programs including Microsoft Office applications is preferred.

Attributes

Organized, team‑oriented individual who is dependable, demonstrates leadership skills, is able to prioritize, work in a fast‑paced environment and results‑oriented with the ability to see the larger picture while focusing on detailed information.