Market Hospitality Manager

Landing, Inc.; Huntsville (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Stock options

Medical, dental, vision

401(k) retirement plan

Paid time off

Travel perk

Job summary

Landing, Inc. in Huntsville, AL is hiring to own a market segment across reservations, member experience, and partner relationships within a fast-paced hospitality platform.

You’ll oversee direct and OTA channels, ensure guest satisfaction from booking to checkout, and drive market performance metrics. The role requires autonomy in managing a high-volume operation with ambitious growth, and offers a comprehensive benefits package and competitive compensation.

Qualifications

• Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality - you know how to operate when guests don't wait
• Experience running a market, property, or operation with real autonomy - not just executing someone else's decisions
• Strong organizational and follow through skills - tickets don't resolve themselves and this role has a lot of them
• Ability to triage under pressure - three things are urgent at once, you know which one to move on first
• Comfort with ambiguity - we're a growth-stage company and the answer isn't always written down somewhere

Responsibilities

• Reservation management across direct and OTA channels — including Landing bookings and platforms like Airbnb and Booking.com
• Member experience from booking through checkout - tickets, inquiries, escalations
• Property and housekeeping partner relationships
• Market KPIs: NPS, CSAT, cleaning quality, growth
• Reservation coordination and maintenance escalation with property management teams
• Onboarding, installation, and launching of new properties within your market segment

Job description

Landing, Inc. in Huntsville, AL is hiring to own a market segment across reservations, member experience, and partner relationships within a fast-paced hospitality platform.

You’ll oversee direct and OTA channels, ensure guest satisfaction from booking to checkout, and drive market performance metrics. The role requires autonomy in managing a high-volume operation with ambitious growth, and offers a comprehensive benefits package and competitive compensation.