Market Financial Center Manager

Bank of America; Dallas (TX); On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a dynamic leader to support financial centers and enhance client experiences. This role involves managing operations, fostering a client-centric culture, and ensuring excellence in service delivery. With a commitment to diversity and inclusion, the company offers a supportive environment for professional growth and development. If you are passionate about making a difference in the financial sector and have a knack for leadership, this opportunity is perfect for you. Join a team where your contributions will truly matter and help shape the future of financial services.

Qualifications

• 1+ years leadership experience in coaching and motivating teams.
• Strong financial acumen with proven customer service skills.

Responsibilities

• Manage client traffic and foster client retention.
• Drive operational excellence and create a world-class client experience.

Skills

Customer Service Management

Performance Management

Coaching

Customer and Client Focus

Talent Development

Risk Management

Sales Performance Management

Business Operations Management

Recruiting

Result Orientation

Referral Management

Leadership Development

Inclusive Leadership

Prioritization

Problem Solving

Education

High School Diploma / GED

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.

Job Description:
This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

Responsibilities:

1. Operates as a back up financial center leader within a market
2. Manages client traffic, engaging and appropriately routing clients, and fostering client retention
3. Manages business results through formalized management routines and coaching
4. Creates a world class client experience environment
5. Manages market-level initiative prescribed by market leaders
6. Drives operational excellence

Required Qualifications:

1. 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
2. Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
3. Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
4. Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
5. Proven record of balancing risk and making sound decisions while achieving business goals
6. Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
7. Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
8. Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
9. Proficiency in computer skills and professional programs (for example, Microsoft Office)
10. Availability to work weekends and/or extended hours as required to run the business
11. Must be able to travel to any financial center within the defined market

Desired Qualifications:

1. 1+ years management experience including hiring, coaching, and developing direct reports
2. Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality
3. Bachelor’s Degree in related field
4. Bilingual (fluent verbal and written)

Skills:

1. Customer Service Management
2. Performance Management
3. Coaching
4. Customer and Client Focus
5. Talent Development
6. Risk Management
7. Sales Performance Management
8. Business Operations Management
9. Recruiting
10. Result Orientation
11. Referral Management
12. Leadership Development
13. Inclusive Leadership
14. Prioritization
15. Problem Solving

Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40