Market Financial Center Manager

Bank of America; Berwyn (IL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic leader to support financial centers, ensuring operational excellence and a world-class client experience. This role involves managing client interactions, driving business results, and fostering a collaborative team environment. Ideal candidates will have strong leadership skills, financial acumen, and a commitment to customer satisfaction. Join a company that values inclusivity and offers opportunities for growth while making a positive impact in the community. If you are passionate about leading teams and enhancing client experiences, this is the perfect opportunity for you.

Qualifications

• 1+ years of leadership experience in a diverse work team.
• Strong financial acumen and ability to interpret financial reports.

Responsibilities

• Manage client traffic and foster client retention.
• Drive operational excellence and manage business results.

Skills

Leadership

Customer Service

Financial Acumen

Communication Skills

Organizational Skills

Problem Solving

Team Management

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

**This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.**

Job Description:
This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

Responsibilities:
• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence

Required Qualifications:

1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a diverse work team

Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals

Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction

Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability

Proven record of balancing risk and making sound decisions while achieving business goals

Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service

Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results

Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills

Proficiency in computer skills and professional programs (for example, Microsoft Office)

Availability to work weekends and/or extended hours as required to run the business

Must be able to travel to any financial center within the defined market

Desired Qualifications:

1+ years of management experience including hiring, coaching and developing direct reports

Experience in the following industries: Consumer banking/financial services, mortgage, retail and/or hospitality

Bachelor’s Degree in related field

Bilingual (fluent verbal and written)

Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by calling 1.877.760.2076. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

Please note: Messages left for other purposes such as following up on an application or non-disability related technical issues, will not receive a response.