Market Financial Center Manager - Wilmington Market

Bank of America; Glen Mills (Delaware County); On-site; USD 55,000 - 90,000; Full time

Job summary

An established industry player is seeking a Market Financial Center Manager to lead and inspire a diverse team in Glen Mills. This role focuses on enhancing client experiences, managing business results, and driving operational excellence. The ideal candidate will possess strong leadership skills, financial acumen, and a commitment to customer satisfaction. Join a company dedicated to making financial lives better, where you can grow your career and make a meaningful impact in the community. If you're passionate about leadership and customer service, this opportunity is perfect for you.

Qualifications

• 1+ years leadership experience in coaching or motivating teams.
• Strong financial acumen and customer service skills.

Responsibilities

• Manage client traffic and foster client retention.
• Create a world-class client experience environment.

Skills

Leadership

Customer Service

Communication Skills

Organizational Skills

Interpersonal Skills

Financial Acumen

Problem Solving

Education

High School Diploma / GED

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Market Financial Center Manager - Wilmington Market

Apply locations Glen Mills time type Full time posted on Posted 3 Days Ago job requisition id 25015391

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Responsibilities:

1. Operates as a back up financial center leader within a market
2. Manages client traffic, engaging and appropriately routing clients, and fostering client retention
3. Manages business results through formalized management routines and coaching
4. Creates a world class client experience environment
5. Manages market-level initiative prescribed by market leaders
6. Drives operational excellence

Required Qualifications:

1. 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
2. Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
3. Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
4. Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
5. Proven record of balancing risk and making sound decisions while achieving business goals
6. Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
7. Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
8. Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
9. Proficiency in computer skills and professional programs (for example, Microsoft Office)
10. Availability to work weekends and/or extended hours as required to run the business
11. Must be able to travel to any financial center within the defined market

Desired Qualifications:

1. 1+ years management experience including hiring, coaching, and developing direct reports
2. Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality
3. Bachelor’s Degree in related field
4. Bilingual (fluent verbal and written)

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40