Market Director, Physician Services

WP Engine, Inc.; Hickory (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Multiple levels of medical, dental and vision coverage

Tuition assistance

Paid family leave and PTO

Job summary

Memorial Physician Practices is seeking a qualified leader in healthcare operations to oversee departmental goals and ensure compliance with regulations. This role involves managing budgets, performance data, and driving staff development.

The ideal candidate will have extensive healthcare leadership experience, a bachelor's degree, and strong skills in communication and team management. The position offers comprehensive benefits, professional development opportunities, and a supportive work environment.

Qualifications

• Extensive leadership experience in healthcare operations or administration.
• Strong knowledge of regulatory requirements, including HIPAA.
• Demonstrated financial acumen in budget development.

Responsibilities

• Develop operational plans and performance standards.
• Direct and evaluate departmental operations.
• Lead workforce planning and staff development.

Skills

Leadership in healthcare operations

Regulatory knowledge

Communication skills

Education

Bachelor's degree in Healthcare Administration or related field

Job description

Your experience matters

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

More about our team

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

How you'll contribute

• Develop and implement departmental goals, operational plans, and performance standards aligned with organizational, clinical, regulatory, and ethical requirements.
• Direct and evaluate daily departmental operations, including patient care coordination, provider engagement, service delivery, and resolution of operational issues to ensure high-quality outcomes.
• Lead workforce planning and staff development activities, including recruitment, onboarding, performance management, scheduling, and continuing education initiatives.
• Prepare, monitor, and manage departmental budgets to ensure effective resource utilization and financial accountability.
• Utilize performance data, quality metrics, and reporting tools to identify opportunities for improvement and support operational excellence.
• Ensure compliance with healthcare regulations, accreditation standards, and organizational policies, including oversight of audits, reporting, and readiness for regulatory surveys.
• Foster a collaborative, service‑oriented environment that supports professional growth, accountability, and strong interdisciplinary partnerships.

Why join us

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full‑time and part‑time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well‑being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

What we're looking for

• Bachelor's degree in Healthcare Administration, Business, Nursing, or a related field preferred; equivalent combination of education and progressive leadership experience may be considered in lieu of degree.
• Extensive leadership experience in healthcare operations, physician services, ambulatory services, or clinical administration, with demonstrated success in a director‑level or comparable role.
• Strong knowledge of healthcare operations, regulatory requirements, and accreditation standards, including HIPAA and compliance best practices.
• Proven ability to lead teams through performance management, staff development, workforce planning, and organizational change.
• Demonstrated financial acumen with experience in budget development, variance analysis, and driving operational efficiency and performance improvement.
• Strong physician relations and stakeholder management skills, with the ability to build trusted partnerships across clinical and administrative teams.
• Executive‑level communication, strategic thinking, and problem‑solving skills with the ability to lead complex initiatives in a fast‑paced healthcare environment.

EEOC Statement

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran