Market Center Manager - Client Experience & Ops

Bank of America; Chicago (IL); On-site; USD 72,000 - 92,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Career development

Job summary

Bank of America is seeking a back-up financial center leader to support a market of financial centers in the absence of the assigned manager. You will manage client traffic, foster client retention, and coach teams to improve performance.

The role emphasizes operational excellence, risk culture, and profitability, with weekend and travel requirements within the defined market. This in-office position offers comprehensive benefits and opportunities for career growth.

Qualifications

• Minimum of one year of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating awork team.
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and the ability to resolve problems independently or elevate as needed to promote customer satisfaction
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
• Proficiency in computer skills and professional programs (for example, Microsoft Office)
• Must be able to work weekends and/or extended hours and travel to any financial center within the defined market

Responsibilities

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence
• This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Bank of America is seeking a back-up financial center leader to support a market of financial centers in the absence of the assigned manager. You will manage client traffic, foster client retention, and coach teams to improve performance.

The role emphasizes operational excellence, risk culture, and profitability, with weekend and travel requirements within the defined market. This in-office position offers comprehensive benefits and opportunities for career growth.