Mark Story, Managing Director

Now Journey Llc; Denver (CO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Formation initiale et annuelle

Voyage aérien pour les missions

Hébergement et repas sélectionnés pendant les missions

Job summary

Une entreprise dynamique de tourisme cherche des Tour Captains passionnés pour organiser des aventures inoubliables durant la saison 2026. Les candidats doivent soumettre une vidéo de 30 secondes pour être considérés. Ce rôle nécessite d'excellentes compétences en communication et une capacité d'adaptation, tout en assurant un service client exceptionnel dans divers contextes. La mission est gratifiante et immersive, avec une possibilité de remboursement des frais de voyage pour les sélections après la première mission.

Qualifications

• Cinq ans d'expérience dans l'industrie hôtelière ou de voyage souhaitée.
• Formation en gestion des tournées ou accréditation CITM préférée.
• Être capable de travailler jusqu'à 14 heures par jour.

Responsibilities

• Vérifier les réservations de lieu (hôtels, restaurants, musées).
• Accommoder les besoins de tous les voyageurs.
• Planifier la mise en œuvre des itinéraires sur le terrain.

Skills

Flexibilité

Compétences en communication

Négociation

Détail

Relations publiques

Education

Diplôme d'études secondaires ou équivalent

Baccalauréat en gestion ou tourisme

Job description

Now Journey
Tour Captain
Audition Event for the 2026 Season

★ Oct. 24-25, 2025★
Denver

★ Quick Facts: The Audition Event is set for Oct. 24-25, 2025 — Deadline: We will review and invite those we want to Audition. If you don't receive an invitation from us by October 1, 2025, we invite you to submit again for the 2027 season.

If you're interested in working for Now Journey and leading our wonderful guests on small group and private adventures throughout our portfolio of destinations, then please submit your introduction video to us using the following guidelines:

To be considered, simply create a roughly 30 second introduction video (simple background, just introduce yourself and tell us where you have traveled in the last 3 years). It's important to understand we're looking for a simple introduction video that is shared on YouTube as an UNLISTED video (unlisted, not Public using either YouTube or Vimeo) with no passwords: Just introduce yourself, tell us a little bit about your life and career and any interests (what you like to do for fun, etc.).

Title your video: AuditionVideo-YourName (do not put 'Now Journey' in your title). Once you have it, send the link to me, Mark Story, via email: Click Here

Important: Please do not contact Now Journey by telephone. We will review your video and make a decision if we'd like to have you join us for the audition event.

A Recap of How your Audition Submission works:

1. Submit your :30 introduction video link (UNLISTED, not publically shared) to Mark @ NowJourney.com (no spaces). Do not put Now Journey in the title of the video.

2. We will review and invite those we want to Audition. If you don't receive an invitation from us by the deadline mentioned above, we invite you to submit again for the next season.

3. You make the decision to accept or decline the invitation to come to Denver for the Audition Event. Remember, you are responsible for your travel to the Audition Event along with lodging and meals. Those selected will enjoy reimbursement of your airfare up to $300 after your first tour deployment with Now Journey.

4. We send you the location (along with recommended nearby hotels), dress code, audition assignments and schedule.

Our team looks forward to meeting you!

— Mark Story. Managing Director

Learn about the Role

Now Journey Tour Captains (our name for the modern Tour Director) are exceptionally gifted and intuitive individuals who are expected to handle a myriad of duties while leading and entertaining our Now Journey guests throughout our amazing adventures. Being a Tour Captain ultimately goes beyond knowing the places (although that’s important). At Now Journey, a Tour Captain is both a guide and a host, creating an unforgettable adventure for every guest. Here’s a glimpse of what’s involved (excerpts from our site): Guest Experience First: It’s about curating meaningful moments, not just delivering facts.

We want guests to feel the story of a place, almost like they’ve stepped into a living narrative. Entertainment and Insight: Think of yourself as part storyteller, part historian, and part local friend. Whether sharing fascinating stories in a quiet cathedral or making guests laugh over coffee, your personality makes all the difference.

Flawless Coordination: From the seamless check-in at hotels to handling unique situations on the fly, you’re the one ensuring every day runs smoothly while feeling organic. Warm, Personalized Hospitality: It’s more than a job—it’s about making connections. Guests often describe our Tour Captains as the highlight of their trip.

Qualifications

Generally speaking, there are no specific academic requirements for this position. However, a high school diploma or a college degree is preferred. A bachelor’s degree in management, business administration, tourism or a related field is a definite plus. In lieu of education, at least five or more years of experience in the hotel or travel industry is highly desirable. Any equivalent combination of education and experience can be suitable for an applicant’s background. Now Journey also prefers candidates who have completed a course in tour management and who possess the credential of Certified International Tour Manager, CITM, or similar accreditation (again, this is not essentially required).

Tour Captains will perform many of the following tasks:

Verifying venue reservations (hotels, restaurants, shows, museums, experiences, etc.)

Setting up arrangements for special events, baggage handling, transport services, etc.

Orienting and Instructing travelers

Planning in-field implementation of itineraries (smooth transitions, etc.)

Accommodating guest needs, in-field requests or needs such as last minute queries about unique experiences, dealing with substandard hotel issues, extensions, etc.

Selling future Now Journey adventures to your guests by using your intuition, personality, knowledge and skill (okay, we don’t literally mean you sell Now Journey tours, but in a sense you do!)

Skills needed to be a successful Tour Captain include:

Being flexible and adaptable without appearing surprised or “shaken;”Ability to solve problems without appearing flustered.

Possessing an extreme high-attention to detail

Having strong negotiation skills

Utilizing good communication skills

Being able to work up to 14 hours per day, and be deployed up to 3+ months internationally (the average deployment is 6 weeks).

Being punctual (really being early!)

Possessing good public relation skills

Being physically fit for walking, luggage handling, etc.

Possessing the Now Journey vision and attitude

Now Journey provides you with the tools you need for success:

Initial and annual training at Now Journey headquarters

Air travel to and from the trip assignment destinations

Accommodations and select meals while on assignment