Maritime SaaS Growth & Customer Success Manager

Windward Ltd.; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Disability insurance

Job summary

Windward Ltd. is seeking a results-driven Customer Success Manager focused on Trading & Shipping customers. You will be the primary contact for global enterprise accounts, driving product adoption and identifying growth opportunities.

Join a mission-driven Maritime AI company offering cutting-edge technology, cross-functional collaboration, and travel up to 30% to support clients worldwide. If you have SaaS customer success experience and a maritime background, apply now.

Qualifications

• 4+ years in Customer Success or Account Management.
• Background in maritime or trading/shipping industry.
• Experience with SaaS platforms and global enterprise clients.
• Strong commercial acumen and contract negotiation experience.
• Willingness to travel globally (~30%).
• Excellent interpersonal and communication skills from end-users to C-level executives.
• Familiarity with Salesforce, helpdesk, and customer training platforms.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Manage client relationships at strategic and operational levels.
• Own onboarding, adoption, retention, and growth.
• Lead renewal negotiations and maintain low churn.
• Serve as maritime subject matter expert and main contact for client needs.
• Deliver training sessions and product webinars.
• Promote customer feedback to shape product development.
• Upsell and cross-sell to existing accounts.
• Collaborate with Support, Sales, Product, and R&D teams.

Skills

Relationship management

SaaS experience

Maritime domain knowledge

Contract negotiations

Cross-functional collaboration

English fluency

Tools

Salesforce

Helpdesk software

Customer training platforms

Job description

Windward Ltd. is seeking a results-driven Customer Success Manager focused on Trading & Shipping customers. You will be the primary contact for global enterprise accounts, driving product adoption and identifying growth opportunities.

Join a mission-driven Maritime AI company offering cutting-edge technology, cross-functional collaboration, and travel up to 30% to support clients worldwide. If you have SaaS customer success experience and a maritime background, apply now.