Marine Service Advisor

Lake Keowee Marina - bc0f; Seneca (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

Keowee Marina in Seneca, SC is seeking a Marine Service Advisor who loves boats and delivering outstanding customer experiences. You will guide customers through the service process, schedule maintenance, and advise on repairs with professionalism and care.

You will work closely with our service team to ensure timely, high-quality workmanship and build lasting relationships with lake enthusiasts. Previous service-advisor experience is a plus, but transferable skills are welcomed.

Qualifications

• Minimum 1 year of experience in marine, watersports, or related field.
• Prior service-advisor experience preferred but transferable skills welcomed.
• Familiarity with boat maintenance and marine equipment required.
• Excellent communication and organizational skills.
• Customer-focused with a teamwork mindset.

Responsibilities

• Serve as the primary contact for marine service and repair.
• Schedule and coordinate service appointments.
• Provide expert advice on maintenance and repairs.
• Explain recommendations, timelines, and costs clearly.
• Collaborate with the service team to ensure quality work.
• Maintain accurate records of service orders and interactions.
• Foster strong customer relationships through exceptional service.

Skills

Customer service

Communication

Organization

Problem-solving

Teamwork

Marine knowledge

Job description

Join Our Team as a Marine Service Advisor at Keowee Marina!

Are you passionate about boating, watersports, and creating memorable customer experiences? At Keowee Marina, we've been helping families and lake enthusiasts make the most of their time on Lake Keowee for over 50 years. As a Marine Service Advisor, you'll play a key role in ensuring our customers enjoy hassle-free, unforgettable moments on the water. If you're ready to combine your love for marine life with exceptional service, we'd love to hear from you!

About the Role

As a Marine Service Advisor, you'll be the vital link between our customers and our marine service team. Your role will involve guiding customers through the service process, ensuring their needs are met with professionalism and care. Whether it's scheduling maintenance, advising on repairs, or offering expert insights, you'll be instrumental in delivering the dependable, high-quality service Keowee Marina is known for.

Key Responsibilities

• Serve as the primary point of contact for customers seeking marine service and repair.
• Schedule and coordinate service appointments, ensuring timely and efficient workflow.
• Provide expert advice on boat maintenance, repairs, and related services.
• Communicate clearly with customers about service recommendations, timelines, and costs.
• Collaborate with the service team to ensure seamless execution of repairs and maintenance.
• Maintain accurate records of service orders and customer interactions.
• Foster strong customer relationships by delivering exceptional service and follow-up.

What We're Looking For

• Experience: At least 1 year of experience in the marine, watersports, or a related field is required. Prior experience as a Service Advisor is preferred, but we're open to candidates with transferable skills.
• Knowledge: Familiarity with boat maintenance, repair processes, and marine equipment is a must.
• Skills: Strong communication, organizational, and problem-solving skills. Ability to manage multiple tasks in a fast-paced environment.
• Customer Focus: A commitment to providing outstanding customer service and building lasting relationships.
• Teamwork: A collaborative mindset and a willingness to work closely with colleagues to exceed customer expectations.

Perks and Benefits

At Keowee Marina, we value our team members and reward hard work. Perks and benefits are based on experience and performance, ensuring your dedication is recognized and appreciated. Join a team that values your contributions and supports your professional growth.

Why Keowee Marina?

At Keowee Marina, we're more than just a marina- we're a destination. Our team is passionate about creating unforgettable experiences for our customers and fostering a culture of professionalism, responsiveness, and care. We understand the importance of your time on the lake, and we work hard to make it simple, enjoyable, and stress-free. When you join our team, you become part of a family that shares your love for the water and your commitment to excellence.

Ready to Make Waves?

If you're excited to bring your expertise to a team that values exceptional service and a love for the lake, we'd love to hear from you!