Marine Field Technical Senior Specialist

Santa Barbara Honda; Phoenix (AZ); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Competitive base salary

Overtime paid

401K plan with match

Relocation assistance (if eligible)

Comprehensive benefits

Job summary

Honda Marine seeks a field-based specialist to deliver technical service support and education to marine dealers. You will travel to dealers, educate personnel on policies and products, and help improve dealer service efforts to boost customer satisfaction.

You will retrieve marketplace information, support Techline, and act as the primary liaison between Honda Marine and dealers to resolve customer relations issues promptly.

Qualifications

• College education in business or an industrial field preferred, or equivalent experience.
• Vocational or marine technical training education is desirable.
• Three years of technical experience with management experience in retail/wholesale marine.

Responsibilities

• Deliver technical service support and education to marine dealers.
• Travel to dealers to enhance dealer service efforts and customer satisfaction.
• Educate dealership personnel on Honda Marine policies and operations.
• Support Techline activities and gather marketplace feedback.
• Serve as liaison between Honda Marine and dealers to resolve issues.

Skills

Marine industry knowledge

Technical problem solving

Customer relations

Training and coaching

Interpersonal communication

Equipment operation

Education

College education in business or industrial field

Marine technical training desirable

Tools

Microsoft Office

Job description

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it’s a joyful one.

We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.

We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

Deliver technical service support, education, and problem resolution directly to marine dealers to positively impact retail customer satisfaction. Travel to marine dealers to serve as a guide to enhance dealer service efforts. Visit new marine dealers to build understanding of Honda Marine operations in all product support phases and clarify dealer responsibilities to Honda Marine and the mutual customer. Educate dealership personnel in all service-related departments on Honda Marine policies, procedures, general operations, and product technical items. Support Marine Techline activities on a scheduled basis. Retrieve marketplace information about Honda product performance to help improve future products. Serve as the primary liaison between Honda Marine and dealers to resolve customer relations issues in a timely manner and ensure customer satisfaction.

Key Accountabilities

• Provide customer support for dealers and retail customers
• Provide field technical product information
• Provide technical training information and motivation
• Complete special projects as assigned
• Support Techline call duties on a scheduled basis

Qualifications, Experience, and Skills

MINIMUM EDUCATIONAL QUALIFICATIONS

• College education in business or an industrial field preferred, or equivalent experience in a related technical field
• Vocational or marine technical training education is desirable

MINIMUM EXPERIENCE

• Three years of technical experience and at least two years of management experience at the retail or wholesale level in the marine or related industry, including service management, field service representative, or technical training experience

OTHER JOB-SPECIFIC SKILLS

• Good working knowledge of the marine industry and marine industry products
• Excellent technical understanding of marine internal combustion engines, marine drive lines, marine rigging, diagnosis, and repair
• Strong ability to work with people and resolve complex issues
• Strong interpersonal communication skills with internal and external personnel at any level
• Strong negotiation and motivation skills
• Ability to operate and train on key automotive/marine precision measuring equipment and engine monitoring equipment
• Working knowledge of PC/computer systems and common Microsoft Office applications for reporting and presentations

Total Rewards

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.