Marine Dispatcher

Gulfstar Industries; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Gulfstar Industries is seeking a Marine Dispatcher to coordinate 12-hour watch operations for unloading liquid cargo. You will schedule and prioritize workflow, manage personnel and equipment, and communicate with customers and tankermen to ensure accurate and timely dispatch.

The role requires hands-on experience in marine dispatch, strong communication, and the ability to handle high-stress situations in a fast-paced environment.

Qualifications

• Experience: 1-2 years of dispatch experience.

Responsibilities

• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Schedule and dispatch personnel to appropriate locations according to customer requests, specifications, or needs.
• Relay orders, messages, and information to or from Customer, Field Supervisor or Tankerman using telephones and two-way radios.
• Confer with customers or supervisors to address questions, problems or requests to service or equipment.
• Advise appropriate parties regarding job delays, work order discrepancies, and/or hazards.
• Record and maintain files and records of customer requests, work performed, expenses, and other dispatch related information.

Skills

Oral Comprehension

Service Orientation

Critical Thinking

Time Management

Tools

QuickBase

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Marine Dispatcher

Job Type

Full-time

Description

Marine Dispatcher

Reports to

Logistics Manager Effective 01/01/2020

Department

Marine Operations Non-Exempt

Coordinated all work-flow logistics for 12 hours watch for the unloading/ unloading of liquid cargo. Schedule, prioritized workflow based on customer orders, established priorities, standing orders, and availability of personnel, equipment resources. Knowledge of tank-barge, ship and terminal-refinery operations. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Duties & Responsibilities

• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Schedule and dispatch personnel to appropriate locations according to customer requests, specifications, or needs.
• Relay orders, messages, and information to or from and/or to Customer, Field Supervisor or Tankerman using telephones and two-way radios.
• Confer with customers or supervisors to address questions, problems or requests to service or equipment.
• Advise appropriate parties regarding job delays, work order discrepancies, and/or hazards.
• Record and maintain files and records of customer requests, work performed, expenses, and other dispatch related information.

Success Factors

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Service Orientation - Delivering the best possible service for your customers.
• Critical Thinking - Objective analysis and evaluation of an issue in order to form a judgement.
• Time Management - The ability to use one's time effectively or productively, especially at work.

Physical Demands

• Must be able to lift and carry equipment and supplies weighing up to 10 pounds.
• Requires repetitive motion, hearing, talking, grasping, sitting, bend, stoop and reach.
• Ability to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading, as well as peripheral vision, depth perception, and ability to adjust focus.

Working Conditions

• Environment - Office

Technology

• Employee Information Management Systems - QuickBase
• Microsoft Office Suite - Proficient knowledge of Microsoft Word, Excel, Power Point and Outlook.

Tools

• Desktop Computer
• Printer and/or Fax Machine
• Multi-line Phone System
• Two-Way Radio

Requirements

Minimum Qualifications

• Experience - 1-2 years of dispatch experience required.
• Self Control - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Attention to Detail - Job requires being careful about detail and thorough in assigning orders and completed job notes.
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.