Marine Diesel Service Lead

Kirby Corporation; Marlborough (MA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Job summary

Kirby Corporation in Marlborough, MA seeks a mechanically inclined, customer‑facing service support specialist for diesel engines in the commercial marine sector. You will communicate job status, assist with repair planning, and help sell marine repair solutions while learning technical vessel applications.

Responsibilities include preparing estimates, securing payments, guiding technicians, verifying safety and quality, and creating final invoices.

Qualifications

• High school graduate or GED is required.
• Experience in diesel engines or commercial marine service preferred but not required.
• Ability to read technician writeups and communicate repairs clearly.
• Strong customer service, communication, and organization skills.

Responsibilities

• Communicate job status, description, and cost to customers; send repair estimates for approval.
• Secure payment for repairs per company policy.
• Assist Service Manager with Technician job assignments and oversee progress to completion.
• Ensure Technicians have necessary parts and supplies to complete job assignment.
• Ensure service performed is appropriate and in compliance with company safety and SOPs.
• Maintain quality control throughout the process.
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.

Skills

Customer service

Communication

Organizational skills

Mechanical inclination

Relationship building

Attention to detail

Education

High school or GED

Diesel engines experience

Tools

ServicePro

Adobe Acrobat

Microsoft Office

Job description

Kirby Corporation in Marlborough, MA seeks a mechanically inclined, customer‑facing service support specialist for diesel engines in the commercial marine sector. You will communicate job status, assist with repair planning, and help sell marine repair solutions while learning technical vessel applications.

Responsibilities include preparing estimates, securing payments, guiding technicians, verifying safety and quality, and creating final invoices.