Marina Operations Lead — Guest Experience & Safety

Guest Services; Davenport (WA); On-site; USD 33,062,000 - 44,083,000; Full time

Job summary

Guest Services is seeking a Property Operations Manager to assist the General Manager in unit operations and floor management, ensuring high guest service standards and adherence to company initiatives. You will oversee Marina Dock, Maintenance Shop, Grounds, Retail, and Food & Beverage operations, driving efficiency and safety across the site.

The role requires leadership experience, a management background, and ability to train staff.

Qualifications

• Two-year college degree (in management) preferred.
• At least two years in a managerial role.
• Must obtain a Valid Government-Issued State ID and liquor license within 30 days.
• HAZWOPER Certification or obtain certification within 90 days.
• Quagga Mussel Inspection Training or receive training within 90 days.
• Working knowledge of marine repair services and ordering.
• Computer proficiency with the ability to utilize MS Outlook, Word, and Excel.
• Effective verbal and written communication skills.
• Proficient organization, problem-solving, prioritization skills.
• Accomplished interpersonal, administrative, leadership, skills.

Responsibilities

• Oversee & monitor the operations of the property to include Marina Dock, Maintenance Shop, Grounds Areas, Retail Store, and Food & Beverage to ensure quality standards.
• Participate in boat rentals, marina fuel dock operations, boat and raft maintenance to evaluate processes, procedures and staffing for Best Practices and efficiencies for improvement.
• Maintain compliance with contract obligations or regulatory requirements as outlined in the concessions contract.
• Ensure all record keeping and reporting is kept accurate and current.
• Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing unit's staff at the direction of the General Manager.
• Train, coach & develop staff for peak performance and monitor staff development.

Skills

Leadership

Communication

Organization

Problem-solving

Education

Two-year college degree (in management) preferred

Tools

MS Outlook

MS Word

MS Excel

Job description

Guest Services is seeking a Property Operations Manager to assist the General Manager in unit operations and floor management, ensuring high guest service standards and adherence to company initiatives. You will oversee Marina Dock, Maintenance Shop, Grounds, Retail, and Food & Beverage operations, driving efficiency and safety across the site.

The role requires leadership experience, a management background, and ability to train staff.