Marina Operations & Guest Experience Manager

City of Saint Marys, Georgia; St. Marys (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

City of Saint Marys, Georgia seeks a Marina Supervisor to oversee the city marina's daily operations, ensuring safety and service excellence for boaters. You will manage docking, records, payments, and facility upkeep while coordinating reservations and staff.

The role requires strong customer relations, familiarity with marina terminology, and the ability to work independently, including weekends/holidays as needed.

Qualifications

• Knowledge of customer service principles and practices.
• Knowledge of file and records management principles.
• Knowledge of computers and job-related software programs.
• Knowledge of basic power tools.
• Knowledge of boating/marina terminology and dock regulations.
• Skills in basic boat handling.
• Skill in the preparation of correspondence.
• Skill in oral and written communication.
• Skill in maintaining cooperative relationships with those contacted in the course of work.

Responsibilities

• Assigning dockage and anchorage and keeping accurate records for marina use.
• Maintain an accurate dock list showing vessel locations.
• Collect and maintain accounts of monies, credit cards, inventory, and registrations.
• Safely operate pump out boat and tender operations as required.
• Care for docks, buildings, facilities, and grounds; enforce safety procedures.
• Handle marina operations with minimal supervision.
• Maintain cleanliness of marina, facilities, docks, and bathrooms.
• Empty trash and pick up debris as required.
• Exercise expertise in customer and public relations.
• Coordinate reservations in a professional and courteous manner.
• Advise on docking, berthing, conditions, and procedures.
• Monitor VHF radio in a courteous and helpful manner.
• Supervise marina surveillance and vessel movements in/out of the facility.
• Oversee maintenance and repair of floating docks and gangways.
• May work weekends and holidays.
• All other duties as assigned.

Skills

Customer service

Oral and written communication

Public relations

Boat handling

Cooperative relationships

Education

High school diploma

Tools

Computers / software

Power tools

Job description

City of Saint Marys, Georgia seeks a Marina Supervisor to oversee the city marina's daily operations, ensuring safety and service excellence for boaters. You will manage docking, records, payments, and facility upkeep while coordinating reservations and staff.

The role requires strong customer relations, familiarity with marina terminology, and the ability to work independently, including weekends/holidays as needed.