Marina Operations & Customer Service Specialist

Port of Bellingham; Blaine (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Port of Bellingham is seeking a versatile administrative/operational assistant to handle customer service, moorage accounting, and daily harbor operations. This role supports revenue collection, records maintenance, and marina software data entry, with a focus on delivering excellent service to commercial and pleasure moorage customers.

Typical schedule is Tuesday–Saturday 8:00am–5:00pm, with responsibilities spanning billing, reconciliations, and operational tasks to ensure smooth harbor

Qualifications

• Two years of customer service experience.
• High School graduation or GED.
• Working knowledge of data entry, Word and Excel; able to learn marina software.

Responsibilities

• Serve as the primary customer service and account representative for moorage customers.
• Process billing and deposits and ensure accuracy in accounts.
• Maintain records in TMP and MMS and perform weekly inventories and meter readings.
• Support daily cash reconciliation and month-end closing procedures.
• Walk docks to engage with customers and maintain visibility.

Skills

Customer service

Data entry

Microsoft Excel

Microsoft Word

Education

High School diploma or GED

Tools

TMP marina software

Job description

The Port of Bellingham is seeking a versatile administrative/operational assistant to handle customer service, moorage accounting, and daily harbor operations. This role supports revenue collection, records maintenance, and marina software data entry, with a focus on delivering excellent service to commercial and pleasure moorage customers.

Typical schedule is Tuesday–Saturday 8:00am–5:00pm, with responsibilities spanning billing, reconciliations, and operational tasks to ensure smooth harbor