Harbor Operations Specialist

Port of Bellingham; Blaine (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Port of Bellingham is seeking a versatile administrative/operational assistant to handle customer service, moorage accounting, and daily harbor operations. This role supports revenue collection, records maintenance, and marina software data entry, with a focus on delivering excellent service to commercial and pleasure moorage customers.

Typical schedule is Tuesday–Saturday 8:00am–5:00pm, with responsibilities spanning billing, reconciliations, and operational tasks to ensure smooth harbor

Qualifications

• Two years of customer service experience.
• High School graduation or GED.
• Working knowledge of data entry, Word and Excel; able to learn marina software.

Responsibilities

• Serve as the primary customer service and account representative for moorage customers.
• Process billing and deposits and ensure accuracy in accounts.
• Maintain records in TMP and MMS and perform weekly inventories and meter readings.
• Support daily cash reconciliation and month-end closing procedures.
• Walk docks to engage with customers and maintain visibility.

Skills

Customer service

Data entry

Microsoft Excel

Microsoft Word

Education

High School diploma or GED

Tools

TMP marina software

Job description

JOB SUMMARY

Perform administrative, operational, and customer service duties; customer accounting liaison; and other general office, special project, and relief duties as required. Primary customer service and account representative for commercial/pleasure moorage customers. Assist as needed in other areas. Responsible for maximum utilization of available moorage facilities. This position's current schedule is Tuesday-Saturday 8:00am-5:00pm.

ESSENTIAL FUNCTIONS

1. Receive telephone calls and greet customers; respond to inquiries and provide information regarding operations and procedures. Primary contact for customers regarding facilitation of moorage assignment and account reconciliation. Data entry of customer information into relative accounts using MMS. Setting up appropriate billing for customer accounts. Receive monies and receipt according to harbor procedure. Ensure customer compliance with Harbor Rules and Regulations. Notify manager or other appropriate person(s) of problems that require their attention. Prepare daily bank deposit. Walk docks daily to maintain visibility and become familiar with customers and their boats.
2. Prepare and input into TMP (Total Marina Package – marina software) Pleasure, Commercial, and Visitor inventories and maintain accurate records of all vessel movements within the harbor. Responsible for performing weekly inventories. Perform meter readings and associated billings to customer accounts. Compare inventories to Marina Management Software to identify billing discrepancies and correct as required.
3. Complete customer transactions, verify completeness of the file, and submit moorage application to Harbor Master for approval. Work with Harbor Master in creating and maintaining accurate listings for moorage waiting lists, sublease assignments, and web locker waiting lists as assigned.
4. Reviews customer records, daily cash reconciliation, bi-monthly electrical meter readings, and miscellaneous billing charges and credits to ensure compliance with accounting procedures and verifying for accuracy. Uses TMP to input debits and credits to customer accounts. Perform month-end closing procedures
5. Work with Maintenance Clerk on all operational issues including work order status, capital project updates.
6. Responsible for cleanliness of marina and will perform related duties associated with the harbor standards of customer service.
7. Perform operational activities associated with marina duties including but not limited to: vessel impounds, operation of port skiff, placement of containment booms, operate the oil dump, pressure wash, drive forklift, patrol boat launch areas, operate travel lift, and perform janitorial duties in the absence of contracted janitorial staff.
8. 24-hour emergency call-out.
9. Prepare special reports in a timely fashion as requested.
10. Perform light maintenance repairs that a non-skilled handyperson could be expected to perform, not skilled maintenance duties. Or assist maintenance employees with completion of tasks.
11. Performs other duties as assigned.

QUALIFICATIONS Required

• Must have at least two years of customer service experience
• High School graduation or GED
• Must have working knowledge of data entry, Word and Excel software and be able to learn unique marina software

Preferred

• College level courses in Business or related subjects preferred
• Marine related work experience preferred
• Familiarity with boat operations and navigation of local waters strongly preferred

LICENSES REQUIRED

• Valid Washington State driver’s license is required.
• HAZMAT, Forklift, Marine Travel Lift Operation, CPR/AED, Boater’s Safety Card (for skiff operators) certifications required. Can be obtained after hire.
• Must be able to obtain CPR/First Aid certification after hire.

SKILLS AND ABILITIES

• Must be able to work outside in all types of weather, lift up to 50 lbs., walk on uneven and slippery surfaces, push, pull, reach, bend, and lift.

LEVEL OF AUTHORITY

Position is responsible for specified tasks within the department and does not supervise the work of other employees. Position may be responsible for representing the Port to the public on a regular basis.

OTHER

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility; but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position. Individuals may perform other duties as assigned.

The Port of Bellingham is an equal opportunity employer. All applicants will be considered regardless of race, color, citizenship or national origin, creed, religion, sex (including pregnancy), age (over 40), marital/familial status, the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, genetic information, sexual orientation, gender identification, or status as an honorably discharged veteran, or any other class protected by federal, state, or local law. Accommodations for people with disabilities are reviewed on request by the Human Resources Department.

Salary Information

The Port typically hires new employees within the first half of the salary range, with starting pay based on the candidate's qualifications and relevant experience. See the salary range under Job Details below.

Equal Employment Opportunity Statement

The Port provides equal employment opportunities to all employees and applicants for employment without regard to any legally protected class, including but not limited to, race, color, citizenship status, ancestry, national origin, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, or service in the military. Equal employment opportunity governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

The Port of Bellingham participates in E-Verify.