MAPS Supervisor

Journeys In Community Living; Murfreesboro (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Journeys In Community Living seeks a capable MAPs Supervisor to lead Life Skills Technology Coaches and support program operations in a community-based setting.

The role combines supervisory duties with direct participant services, requiring strong communication, documentation, and organizational skills. A valid TN driver's license and CPR/First Aid certification are preferred, with flexibility for travel and varied hours.

Qualifications

• Experience supporting people with Intellectual Disabilities.

Responsibilities

• Supervise, coach, train, mentor, and support MAPs Life Skills Technology Coaches.
• Conduct regular 1:1 meetings, staff meetings, field observations, and performance coaching.
• Monitor staff documentation, service delivery, timelines, trackers, and program compliance.
• Review participant records, case notes, assessments, and milestone documentation for accuracy and completeness.
• Provide guidance regarding participant needs, staffing concerns, corrective actions, and service quality.
• Respond to staff call-outs and assist with coverage for vacations, vacancies, and other staffing needs.
• Attend required participant, program, and state MAPs meetings and communicate relevant information to staff.
• Assist with interviewing, hiring, performance reviews, budgeting, billing, audits, and quality improvement.
• Maintain a small caseload and perform MAPs Life Skills Technology Coach responsibilities as needed.
• Complete required documentation and participant services accurately and on time.
• Maintain all required certifications and training.

Skills

Leadership

Communication

Documentation

Problem-solving

Organization

Staff training

Caseload management

Education

High School Diploma or equivalent

Tools

Relias

MS Office

Job description

TheMAPs Supervisor provides leadership and supervision to MAPs Life Skills Technology Coaches while assisting the MAPs Program Director with program operations, compliance, quality assurance, and staff development. The Supervisor will maintain a small participant caseload and provide direct services as needed.

Full-time | Exempt | 40 hours/week | Reports to MAPs Program Director

Key Responsibilities

• Supervise, coach, train, mentor, and support MAPs Life Skills Technology Coaches.
• Conduct regular 1:1 meetings, staff meetings, field observations, and performance coaching.
• Monitor staff documentation, service delivery, timelines, trackers, and program compliance.
• Review participant records, case notes, assessments, and milestone documentation for accuracy and completeness.
• Provide guidance regarding participant needs, staffing concerns, corrective actions, and service quality.
• Respond to staff call-outs and assist with coverage for vacations, vacancies, and other staffing needs.
• Attend required participant, program, and state MAPs meetings and communicate relevant information to staff.
• Assist with interviewing, hiring, performance reviews, budgeting, billing, audits, and quality improvement.
• Maintain a small caseload and perform MAPs Life Skills Technology Coach responsibilities as needed.
• Complete required documentation and participant services accurately and on time.
• Maintain all required certifications and training.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• 2+ years of experience supporting people with Intellectual Disabilities.
• 1+ year of supervisory or management experience preferred.
• Valid Class D Tennessee Driver License.
• CPR/First Aid certification or ability to obtain.
• Ability to complete required MAPs, Medication Administration, Relias, and other training.
• Strong communication, leadership, organization, problem-solving, and documentation skills.
• Ability to remain calm, professional, and objective in challenging situations.
• Intermediate computer skills; Microsoft Office experience preferred.

Work Environment

This is a community-based position requiring travel and both in-person and virtual services. The position may require sitting, standing, walking, driving, bending, kneeling, lifting up to 50 pounds, and assisting participants with activities of daily living.

A flexible schedule may include days, evenings, weekends, and holidays based on program needs.

Employment requires a successful background check, applicable security clearance, TB screening/assessment, and completion of all required training and certifications.