MAP Operations and Vendor Services Manager

Community Solutions, Inc. (CSI); San Bernardino (CA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Time off

Health plans

401(k) match

Tuition reimbursement

Professional development

Job summary

Community Solutions, Inc. in San Bernardino, CA is seeking a MAP Operations and Vendor Services Manager to serve as the county and funder liaison and to oversee the MOVS business unit.

This role manages vendor services, subcontractor compliance, risk management, and cross‑functional operational coordination to advance MAP Programs. You will supervise subcontractor compliance processes, lead corrective actions, monitor KPIs, and collaborate with procurement, HR, IT, and QA to align operations

Qualifications

• Bachelor’s degree in Business Administration, Facilities Management, Public Administration, or related field.
• 5+ years operational leadership experience.
• Government contract/vendor management experience.
• Strong compliance and stakeholder management skills.
• Experience with reporting systems and compliance analytics.
• Advanced knowledge of Excel and data analysis experience preferred.
• Nonprofit experience preferred.

Responsibilities

• Serve as primary county and funder business liaison.
• Oversee subcontractor contracts and compliance.
• Manage vendor approvals and performance oversight.
• Monitor risk management and operational compliance.
• Coordinate with procurement, HR, IT, QA to align operations with strategic goals.
• Monitor KPIs, identify bottlenecks, and implement process improvements.
• Supervise and train site staff, conduct performance appraisals.
• Prepare and submit progress reports to management or government stakeholders.
• Maintain accurate operational records and audit documentation.

Skills

Leadership

Compliance

Stakeholder management

Data analysis

Government contracting

Education

Bachelor’s degree in Business Administration, Facilities Management, Public Administration, or related field

Tools

Excel

Reporting systems

Job description

Community Solutions, Inc. is seeking a dedicated & passionate candidate to fill the role of MAP Operations and Vendor Services Manager for our Multi‑Dimensional Anti‑Recidivism Partnership (MAP) located in San Bernardino, CA. The selected candidate will be the county and funder liaison for business functions assigned to the MAP Programs, in addition to managing the MOVS business unit. They will supervise our subcontractor compliance process, as executed by the QA Subcontractor Coordinators. They will manage vendor services, operational approvals, risk management, corrective action oversight, reporting, and program‑wide operational coordination.

Position Overview

• Serve as primary county and funder business liaison.
• Oversee subcontractor contracts and compliance.
• Manage vendor approvals and performance oversight.
• Monitor risk management and operational compliance.
• Coordinate with cross‑functional teams (procurement, HR, IT, QA) to align operations with strategic goals.
• Monitor KPIs, identify bottlenecks, and implement process improvements.

Vendor And Contractor Management

• Develop, maintain, and manage relationships with vendors, contractors, and service providers.
• Ensure clear understanding of contractual requirements and compliance goals.
• Monitor vendor performance, compliance, and contract adherence.
• Lead corrective action process to resolve issues or disputes with vendors promptly.
• Support onboarding and offboarding of vendor staff.

Team Leadership

• Supervise and train site staff, including maintenance, logistics, and operational teams.
• Conduct performance appraisals and address disciplinary or performance issues.
• Foster a collaborative, safety‑focused work environment.

Reporting And Compliance

• Prepare and submit progress reports to management or government stakeholders.
• Maintain accurate operational records and audit documentation.
• Ensure all work is performed in a safe, secure, and compliant manner.

Qualifications

• Bachelor’s degree in Business Administration, Facilities Management, Public Administration, or related field.
• 5+ years operational leadership experience.
• Government contract/vendor management experience.
• Strong compliance and stakeholder management skills.
• Experience with reporting systems and compliance analytics.
• Advanced knowledge of Excel and data analysis experience preferred.
• Nonprofit experience preferred.

Benefits

• Generous Time Off: 2 weeks of vacation for first year (increasing to 3 weeks after 1 year), 7 days of sick time, and 4 floating holidays.
• Health & Wellness: Medical, dental, and voluntary vision plans, plus FSA, short‑term disability, accident insurance, hospital coverage, life insurance, and AD&D options.
• 401(k) Retirement Plan: Automatic enrollment with a 100% company match up to 4%.
• Professional Development: Tuition reimbursement after 1 year, plus ongoing training and opportunities for certification.

Company Overview

Community Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well‑being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSIs founding in 1962, it has been a pioneer in the community‑based service. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. Using this plan, we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 9 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year.

CSI is an Equal Opportunity Employer – M/F/Disability/Vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.