Manufacturing Training Specialist – Manufacturing Support

Amgen Inc. (IR); Holly Springs (NC); On-site; USD 108,000 - 146,000; Full time

Job summary

Amgen seeks a Manufacturing Training Specialist – Manufacturing Support to lead technical training across ANC facilities. You will own qualification planning, readiness governance, and CAPA-driven improvement, partnering with Quality, Engineering, Validation and HR to drive 24/7 manufacturing readiness and startup success.

The role emphasizes floor presence, cross-functional leadership, and delivery of high-quality training programs, supporting workforce readiness and ongoing operational

Qualifications

• Hands-on problem solving in a biotechnology environment.
• Experience with training development and facilitation.
• Experience owning and editing SOPs.
• Familiarity with deviation management systems and CAPAs.
• Project management skills with ability to multi-task.
• Excellent communication skills and sense of urgency.
• Demonstrated ability to forge and maintain strong relationships.
• Strong knowledge of Learning Management Systems (LMS).

Responsibilities

• Training and capability development across ANC-1 and ANC-2.
• Develop and execute the training strategy aligned with objectives.
• Create, implement and mature the Training Assignment Portfolio (TAP).
• Develop and maintain governance tools, metrics and reporting.
• Identify readiness risks and drive mitigation actions.
• Escalate and resolve issues threatening milestones or readiness.
• Lead Manufacturing Fundamentals Training programs.
• Serve as LMS migration training lead with cross-functional support.
• Own training-related CAPAs and ensure effectiveness.
• Coach personnel on GMP, operations excellence, and best practices.
• Partner with Quality, Engineering, Validation, and HR teams.

Skills

Hands-on problem solving

Training development

Training facilitation

SOP ownership/editing

Deviation management & CAPAs

Project management

Communication & urgency

Relationship building

LMS knowledge

Education

Doctorate or Master’s in chemistry, biology, or engineering

Bachelor’s degree in biotechnology or related field

Associate’s degree in biotechnology with 10+ years experience

High school diploma / GED with 12 years experience

Job description

Career Category Manufacturing Job Description HOW MIGHT YOU DEFY IMAGINATION? You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience, and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role. Be part of Amgen's newest and most advanced drug substance manufacturing plant. When completed, the Amgen FleX Batch facility will combine the latest in disposable technologies with traditional stainless-steel equipment to allow for maximum flexibility in operations. The FleX Batch facility will not only feature the best in-class drug substance manufacturing technologies with embedded industry 4.0 capabilities, but it will also integrate sustainability innovations to reduce carbon and waste, as part of Amgen's plan to be a carbon-neutral company by 2027.

Manufacturing Training Specialist – Manufacturing Support

The Manufacturing Training Specialist 5 serves as a senior individual contributor within the Manufacturing Support organization, providing technical leadership and operational support to ensure safe, compliant, and efficient manufacturing training operations across the site, with clear accountability for manufacturing workforce readiness and startup readiness outcomes. Reporting to the Senior Manager of the MFG Support technical training team, this role serves as a site subject matter expert for manufacturing training processes, training effectiveness, and continuous improvement programs. The position requires significant floor presence and broad partnership with Manufacturing, Quality, Engineering, Supply Chain, HR, and Continuous Improvement teams to drive training readiness, operational performance, and quality improvement in a 24/7 manufacturing environment.

Organizational Impact

The Manufacturing Training Specialist 5 is a technical leader who strengthens manufacturing capability, enhances training effectiveness, and advances operational excellence across the organization. Through cross-functional collaboration, ownership of qualification planning and execution, readiness metric governance, and leadership of training-related CAPAs and continuous improvement initiatives, this role directly supports ANC-1 and ANC-2 startup readiness, operational readiness milestones, and the delivery of high-quality medicines to patients.

Key Responsibilities

• Training and Capability Development
• Develop and execute the manufacturing training strategy for ANC-1 and ANC-2, ensuring alignment with business objectives, operational readiness requirements, compliance expectations, and workforce capability needs.
• Create, implement, and continuously mature the Training Assignment Portfolio (TAP) for ANC-1 and ANC-2 to establish role-based qualification pathways, own qualification planning and execution, improve training effectiveness, and support sustainable operational performance.
• Develop and maintain training and workforce readiness governance tools, metrics, and reporting processes to monitor training compliance, qualification status, staffing readiness, procedural readiness, and overall manufacturing startup readiness.
• Identify readiness risks and gaps through metric review, stakeholder input, and floor engagement, then drive mitigation actions to protect operational readiness milestones, engineering runs, validation execution, and startup commitments.
• Escalate and resolve issues when training, qualification, staffing, procedures, or other manufacturing readiness deliverables threaten startup milestones or operational readiness commitments.
• Strengthen alignment between hiring plans, qualification plans, readiness milestones, engineering runs, and validation execution to ensure the manufacturing workforce is prepared to support ANC-2 startup and routine operations.
• Lead Manufacturing Fundamentals Training programs to support onboarding and qualification of new hires within the ANC-1 and ANC-2 organizations, ensuring consistent foundational knowledge and accelerated readiness.
• Serve as the training lead for the 2027 Learning Management System (LMS) migration, partnering with cross-functional stakeholders to support planning, implementation, change management, training impact assessments, and successful adoption of the new platform.
• Lead training improvement initiatives across manufacturing operations.
• Own and implement training-related corrective and preventive actions (CAPAs), ensuring timely execution, effectiveness monitoring, and sustained compliance.
• Assess training effectiveness and identify opportunities to strengthen workforce capability, procedural adherence, and operational performance.
• Develop and deliver technical training programs, including the Wake Tech Customized Training Program, to improve employee knowledge, capability, and performance.
• Coach manufacturing personnel and frontline leaders on GMP compliance, operational excellence practices, and manufacturing best practices.
• Partner with Manufacturing, Quality, Engineering, and Continuous Improvement teams to establish and maintain training curricula that support process changes, operational excellence initiatives, and inspection readiness.
• Manufacturing Floor Leadership
• Maintain a strong presence on the manufacturing floor to provide training support, coaching, and technical assistance to frontline teams and leaders.
• Serve as a subject matter expert for LMS and training-related processes in manufacturing.
• Partner with operations teams to identify and implement training improvements that enhance safety, quality, delivery, and productivity.
• Drive right-first-time execution through Human and Organizational Performance (HOP) tools and collection of operator feedback.
• Cross-Functional Leadership
• Partner effectively with Quality, Engineering, Validation, Supply Chain, HR, and Manufacturing teams to achieve site objectives and maintain integrated readiness plans that connect staffing, training, qualification, procedure readiness, engineering runs, and validation activities.
• Influence stakeholders at multiple organizational levels to drive alignment, resolve issues, and implement sustainable solutions.
• Serve as a key Manufacturing representative within ANC-2 Operational Readiness governance and planning activities, ensuring manufacturing workforce readiness, qualification execution, and startup risks are visible, aligned, and actively managed.
• Provide data-driven recommendations, readiness metric insights, and risk-based mitigation options to support business decisions, issue resolution, and operational readiness governance.

Doctorate degree OR Master’s degree in chemistry, biology, or engineering & 3 years of biotechnology operations experience or Bachelor’s degree and 5 years of biotechnology operations experience or Associate’s degree & 10 years of biotechnology operations experience or High school diploma / GED & 12 years of biotechnology operations experience

Preferred Qualifications

• Hands on experience facilitating problem solving in a biotechnology environment
• Experience with training development and facilitation
• Experience owning and editing standard operating procedures
• Familiarity with the deviation management systems and corrective/preventative actions
• Project management skills with ability to multi-task and function in a dynamic environment
• Excellent communication skills and sense of urgency
• Demonstrated ability to forge and maintain strong relationships
• Strong knowledge of Learning Management Systems (LMS)

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range 107,545.40USD -145,502.60 USD

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen