Senior Associate Manufacturing - Technical Training - Upstream Bulk Drug Substance

Amgen Inc. (IR); Holly Springs (NC); On-site; USD 86,000 - 116,000; Full time

Benefits offered by this job

Total Rewards Plan

Flexible work models

Stock-based long-term incentives

Job summary

Amgen Inc. in North Carolina seeks a Senior Associate Manufacturing - Technical Training to advance training across upstream drug substance operations. You will develop and deliver training programs, support investigations, and promote a robust learning culture in a 24/7 facility.

The role emphasizes HOP philosophy, reliability, and collaboration with multiple departments to strengthen compliance and operational readiness.

Qualifications

• Formal training development and facilitation experience.
• Experience managing training programs in biotech/pharma.
• Strong written and verbal communication; project coordination skills.

Responsibilities

• Develop and execute the manufacturing training strategy and materials.
• Provide training for culture, SOPs, and on-floor instruction.
• Lead New Hire Orientation and manage investigations with quality.
• Collaborate with cross‑functional teams to improve learning outcomes.
• Support requalification programs and maintain training records.

Skills

Training development

Facilitation

Project management

Communication skills

Education

Master’s degree

Bachelor’s degree + 6 months Manufacturing/Operations

Associate’s degree + 2 years Manufacturing/Operations

High school diploma / GED + 4 years Manufacturing/Operations

Tools

Learning Management Systems

TrackWise

Veeva

Job description

Career Category Manufacturing Job Description

HOW MIGHT YOU DEFY IMAGINATION? If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Be part of Amgen's newest and most advanced drug substance manufacturing plant. When completed, the Amgen FleX batch facility will combine the latest in single use technologies with traditional stainless‑steel equipment to allow for maximum flexibility in operations. The FleX Batch facility will not only feature the best in‑class drug substance manufacturing technologies with embedded industry 4.0 capabilities, but it will also integrate sustainability innovations to reduce carbon and waste, as part of Amgen's plan to be a carbon‑neutral company by 2027.

Senior Associate Manufacturing - Technical Training - Upstream Bulk Drug Substance Live

What you will do

Let’s do this. Let’s change the world. In this vital role, you will be a key member of the team that develops and facilitates training and the Human and Organizational Performance (HOP) philosophy in the Amgen North Carolina Biologics Drug Substance Manufacturing plant. We are looking for a talented Manufacturing team member to help deliver opportunities for reliability, efficiency, agility and differentiation for the ANC Manufacturing plant. This individual contributor position reports into the Senior Manager of the MFG Technical Training team and interacts broadly across the site to implement key training and (HOP) deliverables, quality initiatives. This role will focus on supporting manufacturing training on and off the floor and supporting investigations when necessary. The flexibility to support all four shifts covering 24/7 operations is a requirement.

Responsibilities include:

• Supporting the development and execution of the manufacturing training strategy, ensuring operational readiness and efficient time to contribution.
• Providing training expertise for MFG area of responsibility (i.e. cell culture, purification, MFG Services).
• Leading and organizing MFG New Hire Orientation, ensuring content is up to date and relevant.
• Performing Job Task Analysis on the floor to determine where Performance Supporting Materials (SOP updates, videos, one-slide updates etc.) are needed and then creating Performance Supporting Materials to create a best‑in‑class training program.
• Supporting Manufacturing teams during complex investigations and change controls.
• Use operational Learning Team strategies to promote open collaboration with staff to maximize learning opportunities and investigation findings.
• Support annual requalification programs for manufacturing to ensure training compliance.
• Maintain accurate Training Assignment Profiles and Assignment Vehicles for Manufacturing areas.
• Serve as Learning Management System SME and first stop for questions from MFG staff and management about the training program.
• Present complex topics to large and small groups at various levels and quickly understand and clearly communicate complex issues.
• Build effective relationships across functions.
• Navigate through ambiguity and provide a structured problem‑solving approach.
• Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The collaborative investigator we seek has a biologics Drug Substance manufacturing and investigations background with strong cross‑functional project management and communication skills as well as the below qualifications.

Basic Qualifications

• Master’s degree OR Bachelor’s degree and 6 months of Manufacturing or Operations experience OR Associate’s degree and 2 years of Manufacturing or Operations experience OR High school diploma / GED and 4 years of Manufacturing or Operations experience

Preferred Qualifications

• 5+ years related work experience (manufacturing, process development, or quality assurance) in biotech or pharmaceutical industry with progressively increasing responsibility
• Experience in training development and facilitation
• Training content creation expertise in systems SOP writing & technical writing skills
• Experience working in Learning Management Systems
• Degree in Science or Engineering
• Experience with Aseptic techniques and laminar flow hood operation
• Experience using Quality Management Systems (i.e. Track Wise or Veeva) for Deviation investigations and CAPAs
• Demonstrated project management ability
• Experience presenting to inspectors during regulatory inspections and internal audits
• Excellent written and verbal communication skills
• Ability to work in a team matrix environment and build relationships with partners
• Strong interpersonal skills
• Thrive

What you can expect of us

The annual salary range for this opportunity in the U.S. is [HR to input market pay range]. In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales‑based incentive plan Stock‑based long‑term incentives Award‑winning time‑off plans and bi‑annual company‑wide shutdowns Flexible work models, including remote work arrangements, where possible.

Objects in your future are closer than they appear. Join us. careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #AmgenNorthCarolina .

Salary Range 86,048.05USD -116,417.95 USD

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen