Senior Associate Manufacturing - Technical Training - Upstream Bulk Drug Substance

Amgen; Holly Springs (NC); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Bonus program

Stock-based incentives

Paid time off

Job summary

Amgen in North Carolina seeks a Senior Associate Manufacturing - Technical Training for Upstream Bulk Drug Substance to develop and deliver training programs that enhance reliability, efficiency, and process knowledge across the ANC Manufacturing plant.

You will join the MFG Technical Training team, support investigations, and participate in 24/7 operations, applying Learning Management System tools and quality systems to drive compliance and continuous improvement.

Qualifications

• Master’s degree or equivalent in a science/engineering field preferred.
• Experience in training development and facilitation is highly desirable.
• Strong written and verbal communication skills.

Responsibilities

• Support development and execution of the manufacturing training strategy to ensure readiness and efficiency.
• Provide training expertise for manufacturing areas (cell culture, purification, MFG Services).
• Lead New Hire Orientation to ensure up-to-date content.
• Create Performance Supporting Materials (SOP updates, videos, slide updates).
• Support investigations and change controls in manufacturing.
• Promote collaboration across staff to maximize learning and investigation outcomes.
• Maintain Training Assignment Profiles and serve as Learning Management System SME.
• Present complex topics clearly to diverse groups and in varied settings.

Education

Master’s degree

Bachelor’s degree + 6 months of Manufacturing or Operations experience

Associate’s degree + 2 years of Manufacturing or Operations experience

High school diploma / GED + 4 years of Manufacturing or Operations experience

Job description

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.
Be part of Amgen's newest and most advanced drug substance manufacturing plant. When completed, the Amgen FleX batch facility will combine the latest in single use technologies with traditional stainless-steel equipment to allow for maximum flexibility in operations. The FleX Batch facility will not only feature the best in-class drug substance manufacturing technologies with embedded industry 4.0 capabilities, but it will also integrate sustainability innovations to reduce carbon and waste, as part of Amgen's plan to be a carbon-neutral company by 2027.

Senior Associate Manufacturing - Technical Training - Upstream Bulk Drug Substance

Live

What You Will Do

Let’s do this. Let’s change the world. In this vital role, you will be a key member of the team that develops and facilitates training and the Human and Organizational Performance (HOP) philosophy in the Amgen North Carolina Biologics Drug Substance Manufacturing plant. We are looking for a talented Manufacturing team member to help deliver opportunities for reliability, efficiency, agility and differentiation for the ANC Manufacturing plant.

This individual contributor position reports into the Senior Manager of the MFG Technical Training team and interacts broadly across the site to implement key training and (HOP) deliverables, quality initiatives. This role will focus on supporting manufacturing training on and off the floor and supporting investigations when necessary. The flexibility to support all four shifts covering 24/7 operations is a requirement.

Responsibilities include

• Supporting the development and execution of the manufacturing training strategy, ensuring operational readiness and efficient time to contribution.
• Providing training expertise for MFG area of responsibility (i.e. cell culture, purification, MFG Services).
• Leading and organizing MFG New Hire Orientation, ensuring content is up to date and relevant.
• Performing Job Task Analysis on the floor to determine where Performance Supporting Materials (SOP updates, videos, one-slide updates etc.) are needed and then creating Performance Supporting Materials to create a best-in-class training program.
• Supporting Manufacturing teams during complex investigations and change controls.
• Use operational Learning Team strategies to promote open collaboration with staff to maximize learning opportunities and investigation findings.
• Support annual requalification programs for manufacturing to ensure training compliance.
• Maintain accurate Training Assignment Profiles and Assignment Vehicles for Manufacturing areas.
• Serve as Learning Management System SME and first stop for questions from MFG staff and management about the training program.
• Present complex topics to large and small groups at various levels and quickly understand and clearly communicate complex issues.
• Build effective relationships across functions.
• Navigate through ambiguity and provide a structured problem-solving approach.

Win

What We Expect Of You

We are all different, yet we all use our unique contributions to serve patients. The collaborative investigator we seek has a biologics Drug Substance manufacturing and investigations background with strong cross-functional project management and communication skills as well as the below qualifications.

Basic Qualifications

Master’s degree

OR

Bachelor’s degree and 6 months of Manufacturing or Operations experience

OR

Associate’s degree and 2 years of Manufacturing or Operations experience

OR

High school diploma / GED and 4 years of Manufacturing or Operations experience

Preferred Qualifications

• 5+ years related work experience (manufacturing, process development, or quality assurance) in biotech or pharmaceutical industry with progressively increasing responsibility
• Experience in training development and facilitation
• Training content creation expertise in systems
• SOP writing & technical writing skills
• Experience working in Learning Management Systems
• Degree in Science or Engineering
• Experience with Aseptic techniques and laminar flow hood operation.
• Experience using Quality Management Systems (i.e. Track Wise or Veeva) for Deviation investigations and CAPAs
• Demonstrated project management ability
• Experience presenting to inspectors during regulatory inspections and internal audits.
• Excellent written and verbal communication skills
• Ability to work in a team matrix environment and build relationships with partners
• Strong interpersonal skills

Thrive

What You Can Expect Of Us

The annual salary range for this opportunity in the U.S. is [HR to input market pay range].

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.