Manufacturing Systems Support Engineer – Night Shift

Re:Car, Inc; Warsaw (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Slate is seeking a Manufacturing Systems Support Engineer to join our Warsaw, IN facility. This entry‑level role sits on the factory floor, collaborating with operators, supervisors and software engineers to diagnose MES, WMS and CMMS issues and keep production moving during night shifts (7:00pm–3:30am EDT).

You’ll read logs, run simple SQL queries, follow runbooks, and escalate accurately when a code fix is needed.

Qualifications

• 0–3 years of experience in IT support or related role.
• Basic SQL: write straightforward queries and verify data.
• Familiarity with web-based software, REST APIs, browsers and data flows.
• Experience with ITSM ticketing systems (ServiceNow, Jira Service Management, Zendesk).
• Comfortable in Windows and Linux environments.

Responsibilities

• Triage manufacturing system issues across MES, WMS, and CMMS.
• Read logs, query databases, and trace data flows to isolate issue type.
• Follow troubleshooting runbooks and escalate when code fixes are required.
• Monitor system health dashboards and detect anomalies before production impact.
• Document gaps or improvements for the knowledge base; support releases and deployments.
• Walk the factory floor to observe issues in context and speed resolution.

Skills

IT support

SQL

Web-based software

ITSM tools

Windows & Linux

Education

Associate or bachelor’s degree in IT/CS

Tools

ServiceNow

Jira Service Management

Zendesk

Job description

Slate is seeking a Manufacturing Systems Support Engineer to join our Warsaw, IN facility. This entry‑level role sits on the factory floor, collaborating with operators, supervisors and software engineers to diagnose MES, WMS and CMMS issues and keep production moving during night shifts (7:00pm–3:30am EDT).

You’ll read logs, run simple SQL queries, follow runbooks, and escalate accurately when a code fix is needed.