Manufacturing Quality Leader

James Hardie; Westfield (MA); On-site; USD 79,000 - 99,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k) with match

ESP (Employee Stock Purchase Plan)

Wellness programs

Parental leave

Job summary

James Hardie in Westfield, MA is seeking a Quality Coordinator to lead day-to-day quality systems, ensuring products meet customer, regulatory, and company requirements. You will partner with Operations, Maintenance, Engineering, Supply Chain and Corporate Quality to drive process capability and continuous improvement.

The role emphasizes ISO 9001 principles, CAPA, root cause analysis, and data-driven decision making, with opportunities to influence quality across the plant and participate in

Qualifications

• Experience with SPC, root cause analysis, audits, and quality systems.
• Lean, Six Sigma, or ASQ certifications preferred.
• Strong communication and leadership without relying solely on formal authority.

Responsibilities

• Lead daily quality assurance and quality control activities across incoming materials, in-process production, finished products, shipping, and customer/supplier resolutions.
• Coach and develop plant personnel to ensure quality ownership by all employees.
• Maintain laboratory equipment, calibration systems, testing methods, and quality records.
• Lead root cause investigations using structured problem-solving methods (5 Why, Fishbone, A3, statistical analysis).
• Drive CAPA and verify long-term effectiveness.
• Partner with Operations to improve first-pass yield, reduce defects, scrap, rework, and customer complaints.
• Support document control, standard work, audits, and process discipline using an ISO 9001 mindset.

Skills

SPC

Root cause analysis

Audits

Quality systems

Communication

Leadership

Education

Bachelor's or Associate’s degree in Engineering, Quality, Manufacturing, or related field

Tools

Microsoft Office

Statistical software

Job description

James Hardie in Westfield, MA is seeking a Quality Coordinator to lead day-to-day quality systems, ensuring products meet customer, regulatory, and company requirements. You will partner with Operations, Maintenance, Engineering, Supply Chain and Corporate Quality to drive process capability and continuous improvement.

The role emphasizes ISO 9001 principles, CAPA, root cause analysis, and data-driven decision making, with opportunities to influence quality across the plant and participate in