Quality Coordinator

James Hardie Corporation; Westfield (MA); On-site; USD 79,000 - 99,000; Full time

Benefits offered by this job

Bonus eligibility

Paid time off

401(k) match

Employee stock purchase plan

Parental leave

Wellness programs

Job summary

James Hardie Building Products Inc. is seeking a Quality Coordinator to lead our plant quality system and ensure products meet customer, regulatory, and company requirements.

This role partners with Operations, Maintenance, Engineering, Supply Chain, and Corporate Quality to drive process capability, reduce variation, and strengthen a culture of continuous improvement. The position emphasizes disciplined quality management practices aligned with ISO 9001 principles, CAPA, audits, and data-driven

Qualifications

• Bachelor's or Associate’s degree in Engineering, Quality, Manufacturing, or related field preferred.
• 3+ years of quality experience in manufacturing.
• Experience with SPC, root cause analysis, audits, and quality systems.
• Lean, Six Sigma, or ASQ certifications preferred.
• Strong communication and leadership without relying solely on formal authority.
• Ability to work on the manufacturing floor while following all PPE requirements.
• Proficiency with Microsoft Office and statistical software.
• Ability to lift up to 50 lbs. and spend significant time standing and walking.

Responsibilities

• Lead daily quality assurance and quality control activities, including but not limited to incoming materials, in-process production, finished products, shipping, and customer / supplier resolutions.
• Coach and develop plant personnel in conjunction with the Plant Trainer to ensure quality is owned by all employees.
• Maintain laboratory equipment, calibration systems, testing methods, and quality records.
• Lead root cause investigations using structured problem-solving methods such as 5 Why, Fishbone, A3, and statistical analysis.
• Drive corrective and preventive actions (CAPA) and verify long-term effectiveness.
• Partner with Operations to improve first-pass yield, reduce defects, scrap, rework, customer complaints, and process variation.
• Support document control, standard work, audits, and process discipline using an ISO 9001 mindset.
• Monitor SPC, process capability, trends, and quality KPIs while communicating performance to leadership.
• Perform WIP, line, and finished goods audits.
• Support new product introductions, raw material qualifications, and process validation activities.
• Champion customer-focused quality, containment, quarantine, and nonconforming material control.
• Stay current on emerging quality technologies, metrology, digital quality systems, AI-enabled inspection, vision systems, and best practices, identifying opportunities to improve plant performance.
• Lead and participate in continuous improvement initiatives utilizing HMOS, Lean, Six Sigma, and data-driven decision making.
• Support internal training on quality standards, specifications, testing methods, and problem-solving.
• Assisting with the qualification of new raw materials and raw material suppliers through in-plant testing, as necessary.
• Maintains stringent Quality records.
• Lead or participate in additional assignments supporting plant objectives.

Skills

SPC

Root cause analysis

Audits

Quality systems

Lean

Six Sigma

ASQ certifications

Communication

Leadership

Microsoft Office

Statistical software

Education

Engineering, Quality, or Manufacturing degree

Tools

SPC software

Job description

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James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.

With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we're united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.

For more information, visit www.jameshardie.com .

The Quality Coordinator provides day-to-day leadership of the plant quality system by ensuring products consistently meet customer, regulatory, and company requirements. This role partners closely with Operations, Maintenance, Engineering, Supply Chain, and Corporate Quality to drive process capability, reduce variation, investigate quality issues, develop team capability, and strengthen a culture of continuous improvement. The position promotes disciplined quality management practices aligned with ISO 9001 principles such as process control, risk-based thinking, document control, corrective action, and continual improvement, while supporting the plant's business objectives without maintaining formal certification.

What You'll Do:

• Lead daily quality assurance and quality control activities, including but not limited to incoming materials, in-process production, finished products, shipping, and customer / supplier resolutions.
• Coach and develop plant personnel in conjunction with the Plant Trainer to ensure quality is owned by all employees.
• Maintain laboratory equipment, calibration systems, testing methods, and quality records.
• Lead root cause investigations using structured problem-solving methods including, but not limited to 5 Why, Fishbone, A3, and statistical analysis.
• Drive corrective and preventive actions (CAPA) and verify long-term effectiveness.
• Partner with Operations to improve first-pass yield, reduce defects, scrap, rework, customer complaints, and process variation.
• Support document control, standard work, audits, and process discipline using an ISO 9001 mindset.
• Monitor SPC, process capability, trends, and quality KPIs while communicating performance to leadership.
• Perform WIP, line, and finished goods audits.
• Support new product introductions, raw material qualifications, and process validation activities.
• Champion customer-focused quality, containment, quarantine, and nonconforming material control.
• Stay current on emerging quality technologies, metrology, digital quality systems, AI-enabled inspection, vision systems, and best practices, identifying opportunities to improve plant performance.
• Lead and participate in continuous improvement initiatives utilizing HMOS, Lean, Six Sigma, and data-driven decision making.
• Support internal training on quality standards, specifications, testing methods, and problem-solving.
• Assisting with the qualification of new raw materials and raw material suppliers through in-plant testing, as necessary.
• Maintains stringent Quality records.
• Lead or participate in additional assignments supporting plant objectives.

What You'll Bring:

• Bachelor's or Associate’s degree in Engineering, Quality, Manufacturing, or related field preferred.
• 3+ years of quality experience in manufacturing.
• Experience with SPC, root cause analysis, audits, and quality systems.
• Lean, Six Sigma, or ASQ certifications preferred.
• Strong communication and leadership without relying solely on formal authority.
• Ability to work on the manufacturing floor while following all PPE requirements.
• Proficiency with Microsoft Office and statistical software.
• Ability to lift up to 50 lbs. and spend significant time standing and walking.

What You'll Receive:

As of the date of this posting, a good faith estimate of the current pay scale for this position is $79,300 to $99,100. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

• Compensation: competitive salary and bonus eligibility
• Paid Time Off: vacation and company holidays
• Retirement: 401(k) with 6% match
• Investments: Employee Stock Purchase plan (ESP)
• Work-Life Balance: parental leave, wellness programs

James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.

James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.