Quality Coordinator

James Hardie; Westfield (MA); On-site; USD 79,000 - 99,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k) with match

ESP (Employee Stock Purchase Plan)

Wellness programs

Parental leave

Job summary

James Hardie in Westfield, MA is seeking a Quality Coordinator to lead day-to-day quality systems, ensuring products meet customer, regulatory, and company requirements. You will partner with Operations, Maintenance, Engineering, Supply Chain and Corporate Quality to drive process capability and continuous improvement.

The role emphasizes ISO 9001 principles, CAPA, root cause analysis, and data-driven decision making, with opportunities to influence quality across the plant and participate in

Qualifications

• Experience with SPC, root cause analysis, audits, and quality systems.
• Lean, Six Sigma, or ASQ certifications preferred.
• Strong communication and leadership without relying solely on formal authority.

Responsibilities

• Lead daily quality assurance and quality control activities across incoming materials, in-process production, finished products, shipping, and customer/supplier resolutions.
• Coach and develop plant personnel to ensure quality ownership by all employees.
• Maintain laboratory equipment, calibration systems, testing methods, and quality records.
• Lead root cause investigations using structured problem-solving methods (5 Why, Fishbone, A3, statistical analysis).
• Drive CAPA and verify long-term effectiveness.
• Partner with Operations to improve first-pass yield, reduce defects, scrap, rework, and customer complaints.
• Support document control, standard work, audits, and process discipline using an ISO 9001 mindset.

Skills

SPC

Root cause analysis

Audits

Quality systems

Communication

Leadership

Education

Bachelor's or Associate’s degree in Engineering, Quality, Manufacturing, or related field

Tools

Microsoft Office

Statistical software

Job description

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®. With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities. For more information, visit www.jameshardie.com. SummaryThe Quality Coordinator provides day-to-day leadership of the plant quality system by ensuring products consistently meet customer, regulatory, and company requirements. This role partners closely with Operations, Maintenance, Engineering, Supply Chain, and Corporate Quality to drive process capability, reduce variation, investigate quality issues, develop team capability, and strengthen a culture of continuous improvement. The position promotes disciplined quality management practices aligned with ISO 9001 principles such as process control, risk-based thinking, document control, corrective action, and continual improvement, while supporting the plant's business objectives without maintaining formal certification. What You’ll Do:

• Lead daily quality assurance and quality control activities, including but not limited to incoming materials, in-process production, finished products, shipping, and customer / supplier resolutions.
• Coach and develop plant personnel in conjunction with the Plant Trainer to ensure quality is owned by all employees.
• Maintain laboratory equipment, calibration systems, testing methods, and quality records.
• Lead root cause investigations using structured problem-solving methods including, but not limited to 5 Why, Fishbone, A3, and statistical analysis.
• Drive corrective and preventive actions (CAPA) and verify long-term effectiveness.
• Partner with Operations to improve first-pass yield, reduce defects, scrap, rework, customer complaints, and process variation.
• Support document control, standard work, audits, and process discipline using an ISO 9001 mindset.
• Monitor SPC, process capability, trends, and quality KPIs while communicating performance to leadership.
• Perform WIP, line, and finished goods audits.
• Support new product introductions, raw material qualifications, and process validation activities.
• Champion customer-focused quality, containment, quarantine, and nonconforming material control.
• Stay current on emerging quality technologies, metrology, digital quality systems, AI-enabled inspection, vision systems, and best practices, identifying opportunities to improve plant performance.
• Lead and participate in continuous improvement initiatives utilizing HMOS, Lean, Six Sigma, and data-driven decision making.
• Support internal training on quality standards, specifications, testing methods, and problem-solving.
• Assisting with the qualification of new raw materials and raw material suppliers through in-plant testing, as necessary.
• Maintains stringent Quality records.
• Lead or participate in additional assignments supporting plant objectives.

What You’ll Bring:

• Bachelor's or Associate’s degree in Engineering, Quality, Manufacturing, or related field preferred.
• 3+ years of quality experience in manufacturing.
• Experience with SPC, root cause analysis, audits, and quality systems.
• Lean, Six Sigma, or ASQ certifications preferred.
• Strong communication and leadership without relying solely on formal authority.
• Ability to work on the manufacturing floor while following all PPE requirements.
• Proficiency with Microsoft Office and statistical software.
• Ability to lift up to 50 lbs. and spend significant time standing and walking.

What You’ll Receive:As of the date of this posting, a good faith estimate of the current pay scale for this position is $79,300 to $99,100. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan. At James Hardie, we recognize that our success depends on our people. We\'ve worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

• Compensation: competitive salary and bonus eligibility
• Insurance: day-one health coverage medical, dental, vision, life insurance
• Paid Time Off: vacation and company holidays
• Retirement: 401(k) with 6% match
• Investments: Employee Stock Purchase plan (ESP)
• Work-Life Balance: parental leave, wellness programs
• Purpose. Impact. Community: Sustainability Initiatives | James Hardie

James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law. James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.