Manufacturing Quality Engineer

Cooler Master USA; Fremont (CA); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation days

Public holidays + extra holidays

Job summary

Cooler Master USA is seeking a skilled QA/QC Engineer to oversee quality of complex mechanical products from NPI through mass production at our Fremont, CA facility. You will lead failure analysis and corrective actions for RMA and customer quality issues to ensure reliable, high-quality products for customers.

The role requires developing quality processes, testing protocols, and inspection procedures while collaborating with design engineering, manufacturing, and suppliers to identify risks

Qualifications

• Bachelor’s degree in engineering, Quality Management, or related field.
• Minimum of 3 years of experience as a QA/QC Engineer in a manufacturing or production environment.
• Knowledge of UL certification and IEC 60950 / IEC 62368 is preferred.
• Strong knowledge of quality standards, tools, and methodologies (e.g., ISO 9001, Six Sigma, FMEA, SPC).
• Experience with inspection techniques (manual and automated), including testing software and equipment.
• Familiarity with root cause analysis and corrective actions to resolve quality issues.
• Bilingual in English & Mandarin is a Plus due to may need to communicate with QA Team and manufacturing facilities in Asia.

Responsibilities

• Develop and implement QA processes to ensure products meet specifications during the development phase.
• Provide assistance for FA from RMA or address issues raised by clients
• Collaborate with cross-functional teams (development, production, suppliers) to establish standards, processes, and guidelines that promote quality.
• Conduct risk assessments and process audits to identify potential quality issues early in the production lifecycle.
• Implement preventive measures and continuous improvement initiatives (e.g., Lean, Six Sigma) to minimize defects and enhance product quality.
• Work with design and engineering teams to ensure design validation and product testing are integrated early in the product lifecycle.
• Conduct inspections and tests of products to identify quality issues during or after production.
• Develop and maintain QC checklists, test plans, and inspection procedures for materials, components, and finished products.
• Monitor production processes to ensure compliance with established quality standards and specifications.
• Perform root cause analysis for defects and ensure effective implementation of corrective and preventive actions (CAPA).
• Collaborate with suppliers to ensure that raw materials meet the required quality standards through supplier audits and inspections.
• Maintain detailed records of test results, inspections, and non-conformance reports.
• Lead quality improvement initiatives and drive process enhancements that lead to increased efficiency, reduced costs, and improved product quality.
• Conduct statistical analysis and report on key quality metrics (e.g., defect rates, process capability) to identify trends and opportunities for improvement.

Skills

Quality standards

Six Sigma

FMEA

SPC

Root cause analysis

Statistical analysis

Education

Bachelor’s degree in engineering or related field

Tools

Testing software

Inspection equipment

Job description

For over three decades, Cooler Master has been a trusted partner to tier-1 global technology leaders, delivering pioneering thermal and manufacturing solutions. As AI computing workloads and next-generation data centers continue to push the boundaries of power density, Cooler Master is at the forefront of the industry—manufacturing critical high-density liquid cooling, CDU (Coolant Distribution Units), and advanced thermal infrastructure that power the global AI boom.

Driven by Innovation, Agility, and Professionalism, our culture is built on the "Cooler Master Spirit"—a collaborative environment rooted in structured discipline, teamwork, and accountability. We offer a fast-paced, technology-driven workplace where high-energy professionals can build the physical infrastructure of the future. If you thrive in a forward-moving atmosphere and want to grow at the speed of the AI revolution, this is the place to define your career.

Summary

We are seeking a skilled Quality Assurance (QA) and Quality Control (QC) Engineer to oversee the quality of our complex mechanical products from NPI through mass production. This role will lead failure analysis and corrective actions for RMA and customer quality issues, identify defects, and drive issues to closure to ensure reliable, high-quality products for our customers.

The QA/QC Engineer will be responsible for developing and implementing quality processes, testing, and inspection protocols, as well as monitoring production quality and ensuring compliance with applicable industry standards. This role requires close collaboration with design engineering, manufacturing, and supplier teams to identify quality risks, improve processes, and ensure consistent product quality.

Role & Responsibilities:

Quality Assurance (QA)

• Develop and implement QA processes to ensure products meet specifications during the development phase.
• Provide assistance for FA from RMA or address issues raised by clients
• Collaborate with cross-functional teams (development, production, suppliers) to establish standards, processes, and guidelines that promote quality.
• Conduct risk assessments and process audits to identify potential quality issues early in the production lifecycle.
• Implement preventive measures and continuous improvement initiatives (e.g., Lean, Six Sigma) to minimize defects and enhance product quality.
• Work with design and engineering teams to ensure design validation and product testing are integrated early in the product lifecycle.

Quality Control (QC)

• Conduct inspections and tests of products to identify quality issues during or after production.
• Develop and maintain QC checklists, test plans, and inspection procedures for materials, components, and finished products.
• Monitor production processes to ensure compliance with established quality standards and specifications.
• Perform root cause analysis for defects and ensure effective implementation of corrective and preventive actions (CAPA).
• Collaborate with suppliers to ensure that raw materials meet the required quality standards through supplier audits and inspections.
• Maintain detailed records of test results, inspections, and non-conformance reports.
• Lead quality improvement initiatives and drive process enhancements that lead to increased efficiency, reduced costs, and improved product quality.
• Conduct statistical analysis and report on key quality metrics (e.g., defect rates, process capability) to identify trends and opportunities for improvement.

Qualifications:

• Bachelor’s degree in engineering, Quality Management, or a related field.
• Minimum of 3 years of experience as a QA/QC Engineer in a manufacturing or production environment.
• Knowledge of relevant regulations, including UL certification and IEC 60950 / IEC 62368, is preferred.
• Strong knowledge of quality standards, tools, and methodologies (e.g., ISO 9001, Six Sigma, FMEA, SPC).
• Experience with inspection techniques (manual and automated), including testing software and equipment.
• Familiarity with root cause analysis and corrective actions to resolve quality issues.
• Strong problem-solving, communication, and analytical skills.
• Attention to detail and ability to work independently to ensure product quality.
• Certification in quality assurance or control (e.g., ASQ, Six Sigma Green/Black Belt) is a plus.
• Bilingual in English & Mandarin is a Plus due to may need to communicate with QA Team and manufacturing facilities in Asia.

Personal Characteristics/Soft skills:

• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Exceptional attention to detail and analytical skills for quality evaluation and issue resolution.
• Ability to work independently while managing multiple tasks in a fast-paced environment.
• Strong organizational skills and the ability to manage complex processes and documentation requirements
• Employment type: Full Time
• Location: On-site at Fremont, CA
• Starting with 15 paid vacation days in the first year
• 11 paid corporate holidays + 5 bonus holidays
• 5 paid sick leave days per year
• Comprehensive Medical, Dental, and Vision insurance plans
• Advanced health plan options with employer-subsidized out-of-pocket premiums
• Company-sponsored Life Insurance
• 401(k) retirement plan with company match

For Pay Transparency-Compensation Description (Annually)

The base salary range for this position in the selected city is $85,000 - $130,000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.

Disclaimer

Our goal is to be an industry leader while providing an exceptional workplace. This job description outlines the general nature and level of work performed; it is not an exhaustive list of all duties, responsibilities, or skills required. Management reserves the right to assign or modify duties and responsibilities at any time, with or without notice. We are an Equal Opportunity Employer (E.E.O.).