Manufacturing Portfolio Lead - Application Management Services (AMS)

Tata Consultancy Services; Philadelphia (Philadelphia County); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services is hiring for a senior AMS delivery lead in the United States. You will own end-to-end manufacturing application lifecycle delivery, ensuring SLA/KPI adherence across L1–L3 support and managing a portfolio across SAP ERP, MES, CAD/PLM, and quality systems.

You will drive continuous improvement through automation and AI/ Ops monitoring, lead a team of application managers and SMEs, and partner with onboarding and transition efforts while maintaining regulatory

Qualifications

• Requires ownership of end-to-end AMS delivery across manufacturing apps.
• Experience with SAP ERP/ECC and MES/shop-floor systems.
• Proven ability to lead multi-disciplinary teams and governance cadences.

Responsibilities

• Own end-to-end AMS delivery across the manufacturing application lifecycle.
• Manage portfolio health across SAP ERP/ECC and MES systems.
• Lead CAD/PLM and engineering tooling delivery and integration touchpoints.
• Support quality/metrology systems central to regulated manufacturing.
• Oversee environmental monitoring systems in controlled environments.
• Drive service improvements via automation and AIOps.
• Lead staffing, capacity planning and skill development.
• Serve as escalation point for manufacturing business and IT stakeholders.
• Produce portfolio-facing SLA/KPI dashboards and metrics.
• Partner with transition/knowledge teams during onboarding or scope changes.
• Identify value-add initiatives to reduce TCO.
• Ensure compliance with regulatory frameworks like 21 CFR Part 820, ISO 13485.

Skills

SLA/KPI management

Incident management

Problem management

Change management

Staffing planning

Capacity planning

Governance

Reporting and analytics

Automation

AIOps monitoring

Education

Bachelor of Computer Science

Tools

SAP ERP/ECC

Apriso

Datasweep

Wonderware

OwiWeb

Siemens Teamcenter PLM

SolidWorks

Altium Designer

PADS

EPLAN Harness

ZEISS Calypso CMM

ABERLINK

ETQ (QMS)

eDHR

Vaisala ViewLinc

Hanwell EMS

ServiceNow ITSM

Job description

Job Description

Must Have Technical/Functional Skills

• Own end-to-end AMS delivery across the manufacturing application lifecycle, ensuring SLA/KPI adherence across L1, L2, and L3 support tiers.
• Manage portfolio health across SAP ERP/ECC (O2C, R2R, P2P, PP/QM) and shop-floor/MES systems — Apriso, Datasweep, Wonderware, and OwiWeb — including incident, problem, and change management.
• Own delivery for CAD/PLM and engineering tooling — Siemens Teamcenter PLM, Solidworks, Altium Designer, PADS, and EPLAN Harness — covering product data, engineering change, and integration touchpoints with ERP and shop-floor systems.
• Support quality and metrology systems central to regulated manufacturing — ZEISS Calypso CMM, ABERLINK, ETQ (QMS), and electronic Device History Record (eDHR) platforms.
• Oversee environmental monitoring systems (Vaisala ViewLinc, Hanwell EMS) supporting sterile/controlled manufacturing environments.
• Drive continuous service improvement through automation, AIOps-led monitoring, and proactive problem management to reduce incident volume and recurring issues, using ServiceNow ITSM as the system of record.
• Lead a team of application managers and functional/technical SMEs aligned to each stage of the lifecycle (ERP, MES, CAD/PLM, quality); manage staffing, capacity planning, and skill development across the portfolio.
• Serve as the primary delivery escalation point for the manufacturing business and IT stakeholders; run governance cadences (service reviews, steering committees, CAB).
• Own portfolio-level reporting: SLA/KPI dashboards, root cause trends, ticket volume analysis, and productivity/cost metrics for leadership and client review.
• Partner with transition and knowledge management teams during onboarding of new applications, scope changes, or portfolio expansions.
• Identify and lead value-add initiatives — automation, self-healing, knowledge base maturity — that improve efficiency and reduce total cost of ownership.
• Ensure compliance with relevant regulatory and quality frameworks applicable to the manufacturing/medtech environment (e.g., 21 CFR Part 820, ISO 13485, change control, audit readiness).

Roles & Responsibilities

• Own end-to-end AMS delivery across the manufacturing application lifecycle, ensuring SLA/KPI adherence across L1, L2, and L3 support tiers.
• Manage portfolio health across SAP ERP/ECC (O2C, R2R, P2P, PP/QM) and shop-floor/MES systems — Apriso, Datasweep, Wonderware, and OwiWeb — including incident, problem, and change management.
• Own delivery for CAD/PLM and engineering tooling — Siemens Teamcenter PLM, Solidworks, Altium Designer, PADS, and EPLAN Harness — covering product data, engineering change, and integration touchpoints with ERP and shop-floor systems.
• Support quality and metrology systems central to regulated manufacturing — ZEISS Calypso CMM, ABERLINK, ETQ (QMS), and electronic Device History Record (eDHR) platforms.
• Oversee environmental monitoring systems (Vaisala ViewLinc, Hanwell EMS) supporting sterile/controlled manufacturing environments.
• Drive continuous service improvement through automation, AIOps-led monitoring, and proactive problem management to reduce incident volume and recurring issues, using ServiceNow ITSM as the system of record.
• Lead a team of application managers and functional/technical SMEs aligned to each stage of the lifecycle (ERP, MES, CAD/PLM, quality); manage staffing, capacity planning, and skill development across the portfolio.
• Serve as the primary delivery escalation point for the manufacturing business and IT stakeholders; run governance cadences (service reviews, steering committees, CAB).
• Own portfolio-level reporting: SLA/KPI dashboards, root cause trends, ticket volume analysis, and productivity/cost metrics for leadership and client review.
• Partner with transition and knowledge management teams during onboarding of new applications, scope changes, or portfolio expansions.
• Identify and lead value-add initiatives — automation, self-healing, knowledge base maturity — that improve efficiency and reduce total cost of ownership.
• Ensure compliance with relevant regulatory and quality frameworks applicable to the manufacturing/medtech environment (e.g., 21 CFR Part 820, ISO 13485, change control, audit readiness).

Salary Range: $120,000 - $150,000 per year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE