Manufacturing IT Specialist

Besser Company; Alpena (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

The Manufacturing IT Specialist at Besser Company in Alpena, MI will support and integrate manufacturing technologies to streamline workflows, automate processes, and maintain a reliable IT infrastructure.

You will manage CAD/CAM and ERP systems, support MES, troubleshoot hardware and networks, secure IT operations, and train staff on best practices to improve efficiency and data integrity across production and supply chain.

Qualifications

• Bachelor’s degree in Information Technology, Engineering, or a related field.
• 3+ years of experience in manufacturing IT support, system integration, or engineering.
• Proficiency in CAD/CAM software for manufacturing applications.
• Strong knowledge of ERP systems and data management.
• Hardware and software troubleshooting across Windows-based PCs, network devices, and servers.
• Familiarity with manufacturing automation, MES, and process optimization.
• Strong analytical skills and a hands-on problem-solving approach.
• Excellent communication and ability to manage multiple projects in a fast-paced environment.
• Willingness to shift work and travel may be required.

Responsibilities

• Support and maintain SolidWorks and SolidCAM software, ensuring compatibility with manufacturing processes.
• Administer and support Epicor ERP for tracking production and business functions.
• Ensure seamless integration between CAD/CAM systems and production equipment.
• Provide hardware troubleshooting and technical support for PCs, servers, and network systems.
• Manage Office 365 applications and provide user support.
• Develop and implement IT solutions for workflow automation and process optimization.
• Support MES to improve production efficiency.
• Support optimization of IT systems to streamline supply chain, inventory, and job tracking.
• Maintain cybersecurity standards and ensure compliance with IT protocols.
• Create and maintain technical documentation for IT and manufacturing systems.
• Conduct training sessions for employees on IT best practices and software usage.
• Perform other duties as assigned.

Skills

CAD/CAM

ERP systems

Data management

Hardware troubleshooting

MES

Cybersecurity

Networking

Communication skills

Education

Bachelor’s degree in IT/Engineering

Tools

SolidWorks

SolidCAM

Epicor ERP

Job description

Company: Besser Company

Department: IT

Location: Alpena, Michigan

Posted: 09/22/2026

JOB SUMMARY:

The Manufacturing IT Specialist is responsible for supporting and integrating manufacturing technologies to streamline workflows, automate processes, and maintain a reliable IT infrastructure.

Essential Functions:

• Support and maintain SolidWorks and SolidCAM software, ensuring compatibility with manufacturing processes.
• Administer and support Epicor ERP for tracking production and business functions.
• Ensure seamless integration between CAD/CAM systems and production equipment.
• Provide hardware troubleshooting and technical support for PCs, servers, and network systems.
• Manage Office 365 applications and provide user support.
• Develop and implement IT solutions for workflow automation and process optimization.
• Support Manufacturing Execution Systems (MES) to improve production efficiency.
• Support optimization of IT systems to streamline supply chain, inventory, and job tracking.
• Maintain cybersecurity standards and ensure compliance with IT protocols.
• Create and maintain technical documentation for IT and manufacturing systems.
• Conduct training sessions for employees on IT best practices and software usage.
• Perform other duties as assigned.

Job Qualifications

Education: Bachelor’s degree in Information Technology, Engineering, or a related field (preferred).

Experience: 3+ years of experience in manufacturing IT support, system integration, or engineering.

Skills: Proficiency in CAD/CAM software for manufacturing applications. Strong knowledge of ERP systems and data management. Hardware and software troubleshooting expertise, including Windows-based PCs, network devices, and servers. Familiarity with manufacturing automation, MES, and process optimization. Strong analytical skills. Hands‑on, “roll up your sleeves” approach to problem-solving. Excellent communication skills. Ability to manage multiple projects in a fast-paced environment. Ability to work with minimal supervision.

Requirements: Shift work and travel may be required.