Manufacturing IT Software Support Engineer (On-Call)

Micron Technology; Boise (ID); On-site; USD 85,000 - 110,000; Full time

Job summary

Micron Technology is seeking an IT Software Support Engineer in Boise, Idaho. You will support, develop, and maintain software solutions for Technology Development (TD) and future HVM facilities, working across sites to ensure high-quality support and uptime.

The role requires strong troubleshooting, data analysis, and the ability to learn quickly. Expect a 24x7 on-call rotation with occasional travel to remote sites as needed.

Qualifications

• BS in Computer Science/Engineering or related field, or 1–2 years IT support/semiconductor operations experience.
• Excellent written, verbal, and cross-cultural communication.
• Proven analytical, troubleshooting, and debugging abilities.
• Ability to solve problems across teams and global locations.

Responsibilities

• Minimize IT impact and reduce support levels. Resolve critical IT downtime issues through repairs or workarounds.
• Leverage AI systems and workflows to improve team effectiveness.
• Develop permanent software solutions for critical business needs.
• Design and build support, maintenance, and metric-gathering utilities.
• Collect, analyze, and present data, including efficiency enhancements and root cause analysis.
• Recommend solutions to improve production, engineering, and process efficiencies.
• Learn new tools to maintain and troubleshoot existing software.
• Create and manage training documentation for 1st and 2nd level IT support. Create and maintain KPIs and ITSI monitoring solutions.

Skills

Communication skills

Analytical skills

Troubleshooting

Cross-functional collaboration

Education

BS in Computer Science/Engineering or related field

Tools

C#

Perl

Bash

Visual Basic (.NET)

SQL

XML

Linux

Unix

Windows

Python

PowerShell

HTML

Job description

Micron Technology is seeking an IT Software Support Engineer in Boise, Idaho. You will support, develop, and maintain software solutions for Technology Development (TD) and future HVM facilities, working across sites to ensure high-quality support and uptime.

The role requires strong troubleshooting, data analysis, and the ability to learn quickly. Expect a 24x7 on-call rotation with occasional travel to remote sites as needed.