Manufacturing Execute Application Support Specialist

International Paper Company; Selma (AL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

International Paper Company is seeking a Manufacturing Execute Application Support Specialist to support and maintain enterprise and mill-specific applications. This role focuses on enabling production with IT/OT solutions, working with vendors, MSPs, and Product Owners to drive improvements.

The candidate will participate in on-call rotations, assist in disaster recovery planning, and collaborate with engineers and data analysts to deliver reliable mill information systems across multiple sites.

Qualifications

• Bachelor's degree in computer science, information systems, or related technical field.
• 1–3 years of application support or equivalent experience.

Responsibilities

• Provide support for new applications and enhancements/maintenance of existing applications with moderate guidance.
• Grow to develop/support applications across multiple mills.
• Provide business and operational support for mill IT solutions to improve paper production quality and cost optimization.
• Support vulnerability management for mill application servers.

Skills

Manufacturing environment

Tech savvy

Process control

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Windows Server

SQL Server

Disaster Recovery

Job description

Position Title

JOB DESCRIPTION

Manufacturing Execute Application Support Specialist

Category/Shift

Salaried Full-Time

Physical Location

On Mill Site and/or remote as needed

The Job You Will Perform

The specialist will be responsible for the support, maintenance and Product Owner, Managed Services Provider, or vendor assisted implementation of new and existing enterprise, business and mill specific applications. Key customers include plant operators and supervisors, technical and business groups, and mill management.

Key Accountabilities

• Provide support for new applications and enhancements/maintenance of existing applications with moderate guidance.
• Grow to be able to develop/support applications as required across multiple mills
• Responsible for providing business and operational support for mill information technology solutions utilizing mill information systems & assets with a primary focus on continuous improvement of paper production quality and manufacturing cost optimization.
• Support vulnerability management for mill application servers
• Good written and oral communication skills to coordinate changes to all parties involved
• Develop, support and administer user applications as required in accordance with corporate standards and across multiple mills by region
• Ability to be the hands-on point person for Product Owners, MSP, and vendors for mill initiatives and support
• Provide after-hour support in an on-call rotation schedule for all PSNA mills running 24 x 7 x 365 operations across multiple time zones
• Participate in recommendations and implementation of system improvements
• Maintain system documentation
• Support disaster recovery plans for mill IT systems
• Able to perform administration tasks on production critical applications, first level support SQL server, and support MACT environmental monitoring applications

The Skills You Will Bring

Education and General Experience

• Bachelor's degree (preferably in computer science, business, or another technical field)
• 1-3 years of application support or equivalent related experience

Functional Expertise And Experience

• Willingness to work in a manufacturing environment
• Knowledgeable of current technology trends.
• Implementation of IT/OT solutions using Purdue model methodology
• Windows Server Vulnerability management of systems on the IT network
• Supports multiple production critical servers in a manufacturing environment.
• Works closely with process control engineers and data analysts to provide production data to facility management for daily operational decision management.

Technical

• Knowledge of mill systems and the plant floor integration aspect
• Experience in web/windows applications support for mills
• Server administration of applications that support the manufacturing environment
• Strong background in Personal Computer/Server hardware and software platforms
• Desire to continue hands on development & design activities
• Desire to continue on technical/analyst individual contributor job path
• Knowledge of Disaster Recovery Plans for IT systems
• Working knowledge of PC software for spreadsheets, email, word processing, automated reporting, and Visual Basic scripting
• Basic understanding in networking and security

Competencies Needed For This Position

• Situational Adaptability
• Action Oriented
• Tech Savvy
• Nimble Learning
• Customer Focus
• Communicates Effectively
• Self-motivated/Strong Work Ethic
• Resourcefulness
• Collaborates

The Benefits You Will Enjoy

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Impact You Will Make

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you will see why our team members say they are Proud to be IP.

The Culture You Will Experience

International Paper promotes employee well-being by providing safe, caring, and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged, and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join

International Paper (NYSE: IP) is a global leader in sustainable packaging solutions. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2024 were $18.6 billion. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].