Manufacturing Customer Service Representative

Atterro; Tucson (AZ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off (PTO)

Job summary

Atterro in Tucson, AZ is seeking a Manufacturing Customer Service Representative to support order management and customer satisfaction. The role involves processing orders in Microsoft Dynamics 365, coordinating with production and logistics, and maintaining accurate records.

The ideal candidate has 2–4 years in customer service or related roles, strong communication skills, and manufacturing experience. This is a full-time position with typical daytime hours, and may include evenings or

Qualifications

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.

Responsibilities

• Serve as the primary point of contact for customers regarding orders, deliveries, inquiries, and complaints.
• Enter, process, and manage customer orders within Microsoft Dynamics 365
• Verify pricing, product codes, quantities, and delivery dates before releasing orders
• Track order status and provide timely updates to customers
• Coordinate with production teams regarding schedules, availability, and delivery timelines
• Communicate customer requests for samples, new colors, and product approvals with laboratory staff
• Collaborate with sales managers to address customer priorities, complaints, and special requests
• Support logistics operations by assisting with shipment scheduling and delivery issue resolution
• Assist with Accounts Receivable functions including invoices, documentation, reconciliations, and data entry
• Maintain accurate customer, order, and financial records
• ERP system knowledge required.

Skills

Verbal communication

Written communication

Organizational skills

Data entry

Customer service

ERP knowledge

Education

High school diploma or GED

Tools

Microsoft Dynamics 365

Job description

Now hiring for a Manufacturing Customer Service Representative – Direct Hire
Location: Tucson, AZ
Salary: $50,000.00 – $60,000.00 per year
Full Time | 8 AM – 5 PM | May include evenings and weekends

Your Next Chapter Starts With “Hello.”

Looking for Manufacturing Customer Service Representative jobs in Tucson where great communication makes a real difference?The Manufacturing Client Service Representative plays a key role in supporting customer satisfaction, order management, and operational efficiency. This position works closely with customers, production teams, laboratory personnel, sales managers, and logistics partners to ensure orders are processed accurately and delivered on time. The ideal candidate is organized, detail-oriented, customer-focused, and comfortable managing high-volume data entry while maintaining professionalism in challenging customer situations.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.
• 2–4 years of experience in Customer Service, Order Management, or Inside Sales
• Strong ERP skills, ideally with Microsoft.
• Ability to handle upset or demanding customers professionally.
• Strong organizational skills, accuracy, and reliability.
• Basic financial understanding for Accounts Receivable support.
• Manufacturing experience required.
• Buyer experience required.

Job Duties

• Serve as the primary point of contact for customers regarding orders, deliveries, inquiries, and complaints
• Enter, process, and manage customer orders within Microsoft Dynamics 365
• Verify pricing, product codes, quantities, and delivery dates before releasing orders
• Track order status and provide timely updates to customers
• Coordinate with production teams regarding schedules, availability, and delivery timelines
• Communicate customer requests for samples, new colors, and product approvals with laboratory staff
• Collaborate with sales managers to address customer priorities, complaints, and special requests
• Support logistics operations by assisting with shipment scheduling and delivery issue resolution
• Assist with Accounts Receivable functions including invoices, documentation, reconciliations, and data entry
• Maintain accurate customer, order, and financial records
• ERP system knowledge required.

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Manufacturing Customer Service Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

vary by client and are confirmed at the time of offer. Examples may include:

• Medical, dental, and vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Paid time off (PTO)