Manufacturing Customer Service Rep

Randstad USA; Northbrook (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

Randstad USA is seeking a detail-oriented Customer Service Representative to support customers and salespeople. This role requires problem solving, organization in a fast-paced setting, and clear communication to keep customers informed and supported.

Ideal candidates have experience in customer service within industrial/service environments and can navigate ERP/order management systems. Bilingual English/Spanish skills are required, with a first-shift schedule and full-time hours.

Qualifications

• 2+ years of customer service or related experience.
• Experience in an industrial, service, distribution, or manufacturing environment preferred.
• Experience with ERP/order management software is highly preferred.
• Strong written and verbal communications in English and Spanish.

Responsibilities

• Answer incoming calls and emails regarding orders and general inquiries.
• Enter and process customer orders accurately in the ERP system.
• Provide clear updates on order status and timelines.
• Support house accounts with product knowledge, pricing, and availability.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Problem solving

Education

High School

Tools

ERP systems

Order management software

CRM

Job description

Position Summary

We are seeking a detail-oriented Customer Service Representative to support our customers and our salespeople. This position will occasionally provide support of other company functions as needed. This role is essential to delivering the superior service experience expected by our customers.

This position is ideal for someone who enjoys solving problems, staying organized in a fast-paced environment, and ensuring customers feel informed and supported.

Qualifications & Experience

• 2+ years of customer service, order coordination/expediting, or administrative support experience.
• Experience in an industrial, service, distribution, or manufacturing environment preferred.
• Experience working with ERP systems or order management software is highly preferred.
• strong organizational and follow-through skills.
• strong written and verbal communications skills in both English and Spanish are required.

Skills & Competencies

• Excellent verbal and written communication skills.
• Ability to manage multiple requests in a high-volume environment.
• strong attention to detail and documentation accuracy.
• Confidence interacting with both customers and operations staff.
• Ability to prioritize urgent requests and ensure visibility.
• Problem-solving mindset and sense of ownership.
• strong experience and skills in a Microsoft Office environment.

What Success Looks Like

• Customers receive timely, accurate updates without repeated follow-ups.
• Service order inquiries are resolved quickly and completely.
• Urgent priorities are communicated effectively to operations and warehouse personnel.
• Communication gaps between customers and operations are eliminated.

salary: $50,000 - $55,000 per year

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

Customer Service & Order Support

• Answer incoming calls and emails from customers regarding orders and general inquiries.
• Enter and process customer orders accurately in the ERP system.
• Provide clear and professional updates on order status and expected completion timelines.
• Responsible for supporting certain house accounts via product knowledge, price quoting, product availability, order status, etc.

Service Order Status Coordination

• Investigate service order status by coordinating directly with operations and warehouse personnel.

Physical Visit

• Physically visit the operations and warehouse areas to verify progress and gather real-time updates when needed.

Order Status Updates

• Update order status notes and communication logs within the ERP system.
• Ensure priority or urgent orders are clearly communicated to the operations and warehouse team.

Communication & Follow-Through

• Provide proactive updates to customers when delays or changes occur which affect their open orders.
• Maintain accountability for inquiries until resolved — ensuring no requests go unanswered.
• Support a structured workflow to keep service order communication efficient and consistent.

Work Environment & Interaction

• Frequent collaboration with operations and warehouse personnel.
• Industrial service environment within the same facility.
• Fast-paced workflow supporting consistent daily service volumes.

Skills

• Follow-up
• Active Listening
• Telephone Etiquette
• CRM
• Manufacturing
• Customer Service
• Basic Computer Skills
• Basic Software Skills
• Customer Relations
• Customer support
• CUSTOMER ORDERS/SALES
• Client Service
• Customer Relationship Management
• Typing Skills

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

Equal Opportunity Employer

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Accessibility Statement

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

Benefits

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced

Education

• High School