Manufacturing Account Specialist – Customer Solutions

Gleason Corporation; Loves Park (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Gleason Corporation seeks a detail-oriented associate to analyze customer part prints and develop specifications for proper cutting tools. You will collaborate with colleagues on pricing considerations and marketing opportunities as needed.

The role involves answering customer questions, handling special requests, and resolving complaints in a constructive, courteous manner. Emphasis on learning Lean Manufacturing principles within the facility.

Qualifications

• High School diploma or equivalent is required.
• Experience: None required; manufacturing or customer service experience preferred.

Responsibilities

• Analyze customer part prints and create specifications for cutting tools with assistance as needed.
• Answer customer questions, handle special requests and resolve complaints promptly in a pleasant manner.
• Recommend materials and coatings for specific applications and explain the reasons for the recommendation with frequent assistance.

Skills

Customer service

Analytical thinking

Education

High School diploma or equivalent

Tools

MS Word

MS Excel

SAP

Docuware

Job description

Gleason Corporation seeks a detail-oriented associate to analyze customer part prints and develop specifications for proper cutting tools. You will collaborate with colleagues on pricing considerations and marketing opportunities as needed.

The role involves answering customer questions, handling special requests, and resolving complaints in a constructive, courteous manner. Emphasis on learning Lean Manufacturing principles within the facility.