Manufacturing - Account Manager I

Colonial Group; Loves Park (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

Colonial Group in Loves Park, IL, is seeking a detail‑oriented team member to support customer service and manufacturing processes. You will analyze customer part prints and data to prepare accurate cutting tool specifications, while assisting with pricing considerations and marketing opportunities as needed.

You will answer questions, handle special requests, and resolve complaints promptly, collaborating with colleagues to recommend materials and coatings based on application and rationale.

Qualifications

• High School graduate or equivalent.
• Manufacturing and/or customer service experience preferred but not required.
• Competent in Word & Excel with fast, accurate keyboarding.
• Familiarity with company intranet, SAP and Docuware; ability to look up MSDS.

Responsibilities

• Analyze customer part prints and data; create specs for proper cutting tools.
• Identify situations with pricing considerations or marketing opportunities and seek guidance.
• Answer customer questions, handle special requests, resolve complaints promptly.
• Recommend materials and coatings and explain reasons with team assistance.

Skills

Customer service

Communication

Analytical thinking

Team collaboration

Education

High School diploma

Tools

Word & Excel

SAP

Docuware

Intranet systems

MSDS lookup

Job description

ESSENTIAL FUNCTIONS

• Analyze customer part prints/data & create specifications for the proper cutting tools to produce the part, often with assistance from co-workers.


• Identify situations which may require special pricing considerations or marketing opportunities and notify/ask supervisor for direction.


• Answer customer questions, handle special requests and resolve complaints promptly, in a pleasant manner, with assistance from others.


• Recommend materials & coatings to customers for specific applications and be able to explain the reasons for the recommendation, with frequent assistance from others.

SKILLS & ABILITIES

Education:

High School graduate or equivalent.

Experience:

None required, however; manufacturing and/or customer service experience preferred.

Computer Skills:

Competent in Word & Excel with swift accurate keyboarding skills required.

Understands how to use Company intranet including navigating the Quality Environmental and CIT systems. Must be able to look up a MSDS and understand SAP/Docuware

Practice and follow the GBP and be knowledgeable in ISO 9001 & 14001. Employee is required to learn, understand and practice Lean Manufacturing principles within our facility.