Manufacturing - Account Manager I

Gleason Corporation; Loves Park (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Gleason Corporation seeks a detail-oriented associate to analyze customer part prints and develop specifications for proper cutting tools. You will collaborate with colleagues on pricing considerations and marketing opportunities as needed.

The role involves answering customer questions, handling special requests, and resolving complaints in a constructive, courteous manner. Emphasis on learning Lean Manufacturing principles within the facility.

Qualifications

• High School diploma or equivalent is required.
• Experience: None required; manufacturing or customer service experience preferred.

Responsibilities

• Analyze customer part prints and create specifications for cutting tools with assistance as needed.
• Answer customer questions, handle special requests and resolve complaints promptly in a pleasant manner.
• Recommend materials and coatings for specific applications and explain the reasons for the recommendation with frequent assistance.

Skills

Customer service

Analytical thinking

Education

High School diploma or equivalent

Tools

MS Word

MS Excel

SAP

Docuware

Job description

ESSENTIAL FUNCTIONS

Analyze customer part prints/data & create specifications for the proper cutting tools to produce the part, often with assistance from co-workers. Identify situations which may require special pricing considerations or marketing opportunities and notify/ask supervisor for direction. Answer customer questions, handle special requests and resolve complaints promptly, in a pleasant manner, with assistance from others. Recommend materials & coatings to customers for specific applications and be able to explain the reasons for the recommendation, with frequent assistance from others.

SKILLS & ABILITIES

Education: High School graduate or equivalent. Experience: None required, however; manufacturing and/or customer service experience preferred. Computer Skills: Competent in Word & Excel with swift accurate keyboarding skills required. Understands how to use Company intranet including navigating the Quality Environmental and CIT systems. Must be able to look up a MSDS and understand SAP/Docuware Practice and follow the GBP and be knowledgeable in ISO 9001 & 14001. Employee is required to learn, understand and practice Lean Manufacturing principles within our facility.