Manger of IT Support Service

Advocate Aurora Health; Town of Grafton (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Advocate Health in Wisconsin is seeking an IT Leader to oversee information systems strategy, project delivery and budget management. You will liaise with site managers to translate business needs into effective technology solutions and ensure reliable operations.

The role requires 3+ years in IT or project management, including supervisory experience, a Bachelor’s in Business/IT, and strong communication, collaboration and budgeting skills to drive continuous improvement.

Qualifications

• 3 years in information technology and/or project management; includes 1 year of supervisory experience in managing staff and budgets in an IT environment
• Bachelor's Degree in Business or Information Technology or related field
• Strong communication, collaboration and budgeting skills

Responsibilities

• Researches, evaluates and recommends hardware and software to enhance information systems
• Liaises with managers to understand current and future information needs and determines how information systems should be installed, configured and maintained
• Ensures applications and infrastructure are current and available to support operations
• Communicates technology changes and outages to impacted business users
• Interacts with site/region executives and leaders to gather new business needs
• Locates existing solutions or develops new technology to solve site/region issues
• Ensures uptime targets via capacity planning and recovery planning
• Applies updates/patches to reduce exposure to threats and ensures proper licensing
• Performs HR responsibilities including interviewing, staff development and evaluations
• Manages operating and capital budgets and controls expenditures
• Ensures compliance with Code of Ethical Conduct

Skills

Project management

Performance improvement

Communication skills

Presentation skills

Team player

Analytical skills

Problem solving

Decision making

Education

Bachelor's Degree in Business or Information Technology or related field

Job description

Major Responsibilities:

• Researches, evaluates and recommends hardware and software products that will enhance the capabilities of the organization’s information systems
• Liaise with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured and maintained to best meet these needs
• Ensures that applications and infrastructure are current and available to support business operations
• Ensures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies. Effectively communicates technology changes and outages to impacted business users
• Interacts regularly with site/region executives, service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriers
• Locates existing solutions or develops new technology to solve site/region issues where appropriate
• Ensures that the local site/region technology and infrastructure meets or exceeds established uptime targets through capacity planning, backup & recovery planning, lifecycle planning and server health monitoring
• Investigates, tests and applies necessary system and application updates/patches to reduce exposure to malicious or unauthorized access. Also ensures that all system software is properly licensed and tracked
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• Bachelor's Degree in Business or Information Technology or related field

Experience Required:

• 3 years in information technology and/or project management. Includes 1 year of supervisory experience in managing staff and budgets in an Information Technology environment

Knowledge, Skills & Abilities Required:

• Demonstrated project management expertise
• Knowledgeable of performance management and improvement techniques
• Excellent verbal and written communication skills and the demonstrated ability to communicate well with all levels of the organization. Good presentation skills
• Proven experience working in a team oriented, collaborative environment. Excellent team player
• Excellent organizational, analytical, interpersonal skill; technical and problem-solving abilities
• Self-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions
• Strong decision-making abilities
• Exposure to finance and budgeting a plus

Physical Requirements and Working Conditions:

• This position requires travel, therefore, will be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.