Manga Store Associate: Customer Service & Sales

Kadokawa-World-Entertainment; Cambridge (MA); Presencial; USD 25.000 - 32.000; Jornada completa

Descripción de la vacante

Manga Spot, part of Kadokawa World Entertainment, Inc., is seeking a Sales Clerk to provide exceptional customer service in a busy manga store. You will help customers locate items, offer recommendations, handle transactions, and help keep the store organized and inviting.

The role emphasizes a passion for manga, strong communication, and teamwork to meet sales goals while ensuring a welcoming experience for fans and casual readers alike.

Formación

• Strong passion for manga and knowledge of genres and authors.
• Excellent interpersonal and communication skills.
• Customer-focused with a friendly and approachable demeanor.
• Basic math skills for handling transactions.
• Organizational skills and attention to detail.
• Ability to stand for extended periods and lift moderately heavy boxes of books.
• Previous retail or customer service experience is a plus.

Responsabilidades

• Greet customers warmly and assist them in finding items or genres.
• Provide knowledgeable recommendations based on preferences and promote featured titles.
• Respond to inquiries about availability, content, and pricing.
• Operate the cash register, process payments and provide correct change.
• Upsell additional items to enhance the shopping experience.
• Ensure shelves are stocked, organized, and visually appealing.
• Collaborate with staff to maintain smooth store operation and meet sales goals.
• Assist in receiving and unpacking shipments of new books and merchandise.

Conocimientos

Manga knowledge

Interpersonal communication

Customer-focused

Basic math

Organizational skills

Physical stamina

Retail experience

Educación

High school diploma or equivalent

Descripción del empleo

Manga Spot, part of Kadokawa World Entertainment, Inc., is seeking a Sales Clerk to provide exceptional customer service in a busy manga store. You will help customers locate items, offer recommendations, handle transactions, and help keep the store organized and inviting.

The role emphasizes a passion for manga, strong communication, and teamwork to meet sales goals while ensuring a welcoming experience for fans and casual readers alike.