Store Clerk

Kadokawa-World-Entertainment; Cambridge (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Manga Spot, part of Kadokawa World Entertainment, Inc., is seeking a Sales Clerk to provide exceptional customer service in a busy manga store. You will help customers locate items, offer recommendations, handle transactions, and help keep the store organized and inviting.

The role emphasizes a passion for manga, strong communication, and teamwork to meet sales goals while ensuring a welcoming experience for fans and casual readers alike.

Qualifications

• Strong passion for manga and knowledge of genres and authors.
• Excellent interpersonal and communication skills.
• Customer-focused with a friendly and approachable demeanor.
• Basic math skills for handling transactions.
• Organizational skills and attention to detail.
• Ability to stand for extended periods and lift moderately heavy boxes of books.
• Previous retail or customer service experience is a plus.

Responsibilities

• Greet customers warmly and assist them in finding items or genres.
• Provide knowledgeable recommendations based on preferences and promote featured titles.
• Respond to inquiries about availability, content, and pricing.
• Operate the cash register, process payments and provide correct change.
• Upsell additional items to enhance the shopping experience.
• Ensure shelves are stocked, organized, and visually appealing.
• Collaborate with staff to maintain smooth store operation and meet sales goals.
• Assist in receiving and unpacking shipments of new books and merchandise.

Skills

Manga knowledge

Interpersonal communication

Customer-focused

Basic math

Organizational skills

Physical stamina

Retail experience

Education

High school diploma or equivalent

Job description

As a Sales Clerk in Manga Spot, you will play a crucial role in creating a positive and engaging shopping experience for our customers. You will assist customers in finding their desired item, provide information about new releases and recommendations, handle transactions at the cash register, and maintain the overall appearance and organization of the store. Your excellent customer service skills and passion for manga will contribute to the store's success and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet customers warmly as they enter the store and assist them in finding their desired items or genres.
• Provide knowledgeable recommendations based on customer preferences, promoting featured titles, bestsellers, and new releases.
• Respond to customer inquiries about book availability, content, and pricing.
• Operate the cash register accurately, process payments, and provide correct change.
• Upsell additional items to enhance the customer's shopping experience.
• Ensure shelves are well-stocked, organized, and visually appealing.
• Collaborate with other sales clerks and store staff to maintain a smooth store operation and meet sales goals.
• Assist in receiving and unpacking shipments of new books and merchandise.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• High school diploma or equivalent.
• Strong passion for manga, and good knowledge of various genres and authors.
• Excellent interpersonal and communication skills.
• Customer-focused with a friendly and approachable demeanor.
• Basic math skills for handling transactions.
• Organizational skills and attention to detail.
• Ability to stand for extended periods and lift moderately heavy boxes of books.
• Previous retail or customer service experience is a plus.

Manga Spot is a rapidly growing bookstore chain creating physical spaces for fan-oriented media such as manga, manhwa, light novels, and anime-related merchandise. As part of Kadokawa Corporation and their retail subsidiary, Kadokawa Retail Ventures, Manga Spot is an extension of Kadokawa’s overarching media mix philosophy of connecting fans with the stories they love regardless of the format.

About Kadokawa World Entertainment, Inc.

KADOKAWA World Entertainment, Inc. directs the English-language strategies of KADOKAWA Corporation’s North American holdings, which include Yen Press, M12 Media, Anime News Network, and Kadokawa Retail Ventures. Dedicated to expanding the volume and accessibility of KADOKAWA’s IP to English-speaking audiences, the group focuses on print and digital publishing, news, and merchandise while also directing sales and marketing for the digital platform BOOK WALKER GLOBAL. The company is based in New York City.