Mandarin-Speaking Medical Scheduler

Astrana Health, Inc.; El Monte (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Astrana Health, Inc. is seeking a detail-oriented Scheduler who is bilingual in Mandarin to coordinate patient appointments, communicate with providers, and support clinic operations at our El Monte location.

This full-time role requires Mandarin proficiency and a proactive, patient-focused approach. The position is based at 9700 Flair Drive, El Monte, CA 91731, with typical hours Monday–Friday and in-person collaboration across departments.

Qualifications

• Fluency in Mandarin and/or Cantonese required.
• Experience in a medical or radiology office preferred.
• Familiar with insurance verification and scheduling systems.
• Strong communication and interpersonal skills.
• Excellent time management and multitasking abilities.
• Dependable, team-oriented, and patient-focused.

Responsibilities

• Answer phone calls promptly and transfer to the appropriate department.
• Schedule radiology procedures and exams; provide preparation instructions to patients.
• Review and confirm referring provider orders and insurance authorizations.
• Contact patients and physician offices to confirm appointments and deliver exam prep details.
• Verify insurance coverage as needed.
• Monitor and respond to incoming faxes from referring providers.
• Fax reports to requesting physician offices.
• Provide interpretation or translation as needed (Mandarin required).
• Assist other departments with obtaining medical history or insurance information.
• Contact IPAs or insurance providers to initiate authorization requests as directed.
• Request prior imaging records from outside facilities when necessary.
• Cross-train and support front desk operations as needed.
• Complete other administrative duties as assigned by supervisors or managers.
• Participate in monthly office meetings.
• Other duties as assigned.

Skills

Mandarin

Communication

Time management

Teamwork

Patient-focused

Interpersonal skills

Tools

Scheduling systems

Insurance verification

Job description

Astrana Health, Inc. is seeking a detail-oriented Scheduler who is bilingual in Mandarin to coordinate patient appointments, communicate with providers, and support clinic operations at our El Monte location.

This full-time role requires Mandarin proficiency and a proactive, patient-focused approach. The position is based at 9700 Flair Drive, El Monte, CA 91731, with typical hours Monday–Friday and in-person collaboration across departments.