Mandarin-English Medical Information Specialist (Remote)

ProPharma; United States; Remote; USD 63.000 - 83.000; Vollzeit

Zusammenfassung

ProPharma seeks a Mandarin-speaking Medical Information Specialist to deliver accurate, evidence-based medical information for healthcare professionals and patients. Based in Australia, you will support pharmaceutical clients while aligning with Mainland China business hours and international team processes.

The role requires Mandarin proficiency and fluent English, with a strong emphasis on quality, documentation, and regulatory compliance in a remote, cross-border setting.

Qualifikationen

• A qualification in pharmacy, nursing, life sciences, pharmacology or a closely related healthcare discipline (or equivalent relevant qualification).
• Current legal rights to work in Australia and ability to work hours aligned with Mainland China business operations (China Standard Time, UTC+8).

Aufgaben

• Put your Mandarin and English communication skills to work in a specialist pharmaceutical and healthcare environment.
• Support healthcare professionals and patients by helping them access accurate, balanced information about medicines.
• Work with a cross-border Medical Information team and gain exposure to established global quality and safety processes.
• Work remotely from Australia, with a schedule designed around Mainland China business hours.
• Handle medical and safety enquiries from healthcare professionals, patients and other stakeholders by telephone, email and approved digital channels; deliver professional, clear and empathetic responses.
• Use approved product information, standard responses, relevant scientific literature and client resources to provide accurate, balanced information in Mandarin and English.
• Translate and proofread medical information correspondence and relevant documents between English and Mandarin Chinese, maintaining clinical meaning and quality.
• Identify, document and escalate adverse events, pregnancy reports, special situations and product quality complaints under ProPharma procedures and client requirements.
• Record enquiries and actions accurately in enquiry handling systems, meet agreed service deadlines and perform quality checks on responses, translations and safety-related records.
• Follow applicable regulatory standards, ProPharma standard operating procedures, client working practices and data privacy requirements; collaborate with colleagues on case resolution and quality improvements.

Kenntnisse

Mandarin Chinese

English

Attention to detail

Computer literacy

Professional telephone communication

Quality & safety processes

Ausbildung

Pharmacy/Nursing/Life Sciences or related healthcare degree

Jobbeschreibung

ProPharma seeks a Mandarin-speaking Medical Information Specialist to deliver accurate, evidence-based medical information for healthcare professionals and patients. Based in Australia, you will support pharmaceutical clients while aligning with Mainland China business hours and international team processes.

The role requires Mandarin proficiency and fluent English, with a strong emphasis on quality, documentation, and regulatory compliance in a remote, cross-border setting.