Managing Optician

Mendocino Community Health Clinic, Inc.; Ukiah, Northern (CA, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Optical Network Solutions seeks a Managing Optician to lead the optical department at the clinic site. The role focuses on high-quality vision care, precise fittings, and exceptional patient service.

You will guide patients through frame selection, dispensing, repairs, and adjustments, while maintaining HIPAA compliance, workflow efficiency, and accurate records. ABO certification is preferred.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year of experience in a customer service or optical environment.
• Strong written and verbal communication skills.
• Proficiency in basic computer operating systems.
• Ability to multitask in a fast-paced healthcare setting.

Responsibilities

• Patient care and dispensing: assist with frame selection, fitting, dispensing, repairs and adjustments.
• Clinical operations: support daily office duties, opening/closing procedures, maintain clean workspace.
• Inventory management: oversee frames, lenses, parts and supplies; monitor trends for selection.
• Technical expertise: explain lens technology and frame materials to educate patients.
• Administrative excellence: maintain patient records and process insurance claims.
• Collaboration and growth: work with doctors and clinic staff to promote optical services.
• Compliance: adhere to HIPAA regulations and safety standards in all interactions.
• Phone and communications: manage multi-line calls with professionalism.

Skills

Customer service experience

Communication skills

Multi-tasking

Education

High School Diploma

Job description

Employment Disclaimer:

This position is being advertised on behalf of Optical Network Solutions. While the Managing Optician will work within the optometry office located at MCHC, this position is not employed by Mendocino Community Centers (MCHC). The selected candidate will be employed by Optical Network Solutions, which will be responsible for all employment-related matters, including compensation, benefits, policies, and employment terms.

Role Overview

The Managing Optician is responsible for the professional and efficient operation of the optical department. This role ensures patients receive high-quality vision care, accurate product fitting, and exceptional service, while maintaining clinical standards and operational excellence.

Key Responsibilities:

• Patient Care & Dispensing: Expertly assist patients with frame selection, fitting, dispensing, repairs and adjustments to ensure comfort and visual clarity.
• Clinical Operations: Manage daily office duties, including opening and closing procedures, maintaining a clean and organized workspace, and ensuring efficient patient flow.
• Inventory Management: Oversee the inventory of frames, lenses, parts, and supplies; monitor trends to ensure an appropriate and stylish selection.
• Technical Expertise: Demonstrate a deep understanding of lens technology, frame materials, and optical terminology to educate patients and provide accurate recommendations.
• Administrative Excellence: Maintain accurate patient records, process insurance claims, and manage multi-line phone communications with professionalism.
• Collaboration & Growth: Work closely with doctors and clinic staff to promote optical services and maintain positive, productive relationships across all departments.
• Compliance: Strictly adhere to HIPAA regulations and safety standards in all patient interactions and workspace operations.

Requirements

• High School Diploma or equivalent.
• Minimum of one (1) year of experience in a customer service or optical environment.
• Strong written and verbal communication skills.
• Proficiency in basic computer operating systems.
• Ability to multitask and thrive in a fast-paced healthcare environment.

Preferred Qualification

• ABO Certified