Managing Director, Membership & Growth

New Reach; Phoenix (AZ); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

PTO

Health coverage

401(k) match

Job summary

New Reach in Tempe, Arizona, an elite-membership platform, seeks a General Manager for the Owners Club to lead strategy, growth, and member experience. You will oversee brand direction, sales, programming, and long-term business expansion while partnering with executive leadership to scale impact among accomplished entrepreneurs.

You will drive revenue growth, retention, engagement, and profitability, building a high-performing team and aligning cross-functional functions to deliver a premium

Qualifications

• 10+ years of progressive leadership experience.
• Proven success leading a premium membership organization or similar.
• Strong ability to drive sales, retention, and lifetime value.
• Financial acumen with budgeting and forecasting experience.
• Excellent executive presence and communication skills.

Responsibilities

• Develop and execute long-term vision and strategic plan for Owners Club.
• Own performance across revenue, retention, engagement, profitability, and lifetime value.
• Lead brand strategy, market positioning, and differentiation for Owners Club.
• Collaborate with Sales on pipeline, conversion, and enrollment quality.
• Develop and improve Owners Club curriculum and programming.
• Create retention strategies to drive renewals and referrals.
• Represent Owners Club at events and strategic initiatives.
• Partner with cross-functional teams to ensure cohesive member experience.

Skills

Executive leadership

Strategic planning

Revenue growth

Customer experience

Budgeting/Forecasting

Executive presence

Team development

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing

Advanced degree preferred

Job description

New Reach, headquartered in Tempe, Arizona, operates a unified platform of community-centric ecosystems where members engage, transact, and grow. We don't sell courses or content—we build environments where real outcomes happen through purpose-driven engagement and collaboration.

With over 37,000 members, we've proven this model works. Starting in real estate and now expanding across industries, our platform connects people to tools, capital, opportunities, and each other in ways that compound success over time. Community isn't a feature here—it's how outcomes get delivered.

As members engage, leadership emerges organically. Regional groups form, peer-led initiatives launch, and people build together while staying connected to something larger—a system designed to scale through connection and member-driven collaboration.

Job Overview:

The General Manager, Owner's Club (An Elite New Reach Brand) serves as the executive leader responsible for the strategic direction, growth, member experience, and overall performance of Owners Club, New Reach's flagship executive membership community. This role owns brand strategy, sales, retention, programming, and long-term business growth while partnering closely with Pace Morby and executive leadership to preserve the community's vision, strengthen its market position, and expand its impact. The General Manager is highly visible and member-facing and must bring the executive presence, authority, and expertise required to lead accomplished entrepreneurs and real estate investors.

Responsibilities/Duties:

• Develop and execute the long-term vision and strategic plan for Owners Club in alignment with New Reach broader business objectives.
• Own the overall performance of the Owners Club business, including revenue growth, member acquisition, retention, engagement, profitability, and member lifetime value.
• Lead the brand's strategic direction, positioning, and market differentiation to strengthen Owners Club as a premier community for experienced entrepreneurs and real estate investors.
• Partner with Pace Morby to translate the vision into scalable business strategies, programming, and member experiences
• Collaborate with the Vice President, Sales on sales strategy and performance for Owners Club, including pipeline development, conversion, ascension from other New Reach brands, referrals, and enrollment quality.
• Lead the strategy, development, and continuous improvement of Owners Club curriculum, ensuring programming is relevant, high-value, and aligned with member needs, business goals, and the overall vision of the community.
• Develop and execute retention strategies that increase renewals, engagement, referrals, participation, and long-term member value.
• Serve as a visible, trusted leader within the community by building strong relationships with members, facilitating executive-level conversations, and representing Owners Club at events and strategic initiatives.
• Work alongside the Events team to lead the design and delivery of a premium member experience across live events, virtual programming, educational content, peer groups, regional activities, and ongoing community engagement.
• Establish standards, development practices, and succession plans for Captains and regional leaders to ensure consistent, high-quality delivery across the community.
• Partner cross-functionally with Marketing, Sales, Events, Education, Community Operations, Finance, and Technology to ensure strong execution and a cohesive member journey.
• Build, coach, and lead a high-performing Owners Club team while creating clear accountability, performance expectations, and development opportunities.
• Partner with the Finance team to develop and manage the annual operating plan and budget; monitor results and make data-informed decisions to improve growth, retention, member outcomes, and operational effectiveness.
• Establish and regularly report on key performance indicators, risks, opportunities, and strategic priorities to executive leadership.
• Identify new offerings, partnerships, markets, and revenue opportunities that strengthen the Owners Club value proposition and support sustainable growth.
• Perform other duties as assigned.

Skills & Qualifications:

• 10+ years of progressive leadership experience, including responsibility for business growth, revenue, customer or member experience, and team performance.
• Demonstrated success leading a premium membership organization, executive community, recurring-revenue business, high-touch client experience, or comparable business unit.
• Proven ability to build and execute strategies that improve sales, retention, engagement, and customer or member lifetime value.
• Strong business and financial acumen, including experience with budgeting, forecasting, performance reporting, and operating plans.
• Exceptional executive presence and communication skills, with the ability to build credibility with founders, entrepreneurs, investors, and senior leaders.
• Demonstrated ability to develop leaders, build high-performing teams, and drive accountability across functions.
• Strong judgment, discretion, and relationship-management skills in confidential or high-trust environments.
• Ability and willingness to travel for Owners Club events, member meetings, and strategic initiatives.

Preferred Qualifications:

• Experience with executive peer organizations, mastermind communities, membership associations, or premium professional networks such as Vistage, YPO, EO, C12, World 50, TIGER 21, or a comparable organization.
• Experience in real estate investing, entrepreneurial education, coaching, or high-ticket education and membership businesses.
• Experience leading a business unit or brand with direct accountability for revenue, retention, and profitability.
• Bachelor's degree in Business, Marketing, Communications, Leadership, or a related field; advanced degree preferred.
• Paid Time Off and Holidays Off
• Health Package - Medical, Dental and Vision
• Optional 24/7 tele-health support, short & long term disability and life insurance
• 401(k) with company match at 4%
• Maternity and paternity leave
• Servant leadership team with open door policy
• Continued development and internal growth opportunities
• Positive culture that values hard work and relationships
• National and international volunteer opportunities
• Frequent company events!

New Reach supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Females and minorities are encouraged to apply.