Managing Director, Digital Strategy & eCommerce Growth

swa; Dallas (TX); Presencial; USD 250.000 - 350.000; Jornada completa

Descripción de la vacante

Southwest Airlines is seeking a Managing Director Digital Strategy & eCommerce to shape the vision for our digital ecosystem, including Southwest.com and our mobile app. You will lead the evolution of digital as a growth driver, partnering with Commercial, Product, Marketing, and Technology teams to optimize experiences, drive conversions, and maximize ancillary revenue.

The role requires building a high‑performing team, delivering measurable outcomes, and aligning digital initiatives with

Formación

• Senior-level leadership experience in digital strategy and e-commerce.
• Track record of delivering growth through digital channels and measurable business impact.
• Strong collaboration with cross‑functional teams across Commercial, Product, Marketing, and Technology.

Responsabilidades

• Develop and lead the e-commerce strategy, vision, and operating model for direct digital channels.
• Own KPI framework for traffic, conversion, booking, and revenue from digital platforms.
• Define and implement performance rhythms, dashboards, and action plans based on Customer insights.
• Drive cross-functional collaboration to optimize digital experiences and ancillaries.
• Model and guide strategic digital merchandising, pricing, and inventory decisions.

Conocimientos

Leadership

eCommerce

Digital strategy

Stakeholder management

Data-driven

Herramientas

Google Analytics

Adobe Analytics

A/B Testing Platforms

Descripción del empleo

Southwest Airlines is seeking a Managing Director Digital Strategy & eCommerce to shape the vision for our digital ecosystem, including Southwest.com and our mobile app. You will lead the evolution of digital as a growth driver, partnering with Commercial, Product, Marketing, and Technology teams to optimize experiences, drive conversions, and maximize ancillary revenue.

The role requires building a high‑performing team, delivering measurable outcomes, and aligning digital initiatives with