Managing Director, Customer Op

CEVA Supply Chain; Memphis (TN); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Holiday pay & PTO

Medical, dental, vision benefits

Life insurance

AD&D coverage

Short/Long-term disability

Paid parental leave

Bereavement and jury duty

Job summary

FedEx Supply Chain is seeking a Managing Director of Customer Operations in Memphis to provide strategic leadership across logistics, warehousing, and fulfillment operations. You will oversee Senior Managers and support functions to drive operational performance, customer relationships, and cost management.

The role focuses on service delivery, profitability, trend identification, and leadership development of the team, driving strategic initiatives and ensuring compliance with policies and

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Industrial Engineering, or related field preferred.
• Military experience at E4–E5 or O4–O5 level is acceptable.
• 10+ years of management experience in third-party logistics (3PL), with expertise in customer relationships, contracts, pricing, P&L, QDM, and talent development.

Responsibilities

• Lead and support logistics management teams, ensuring alignment with goals and KPIs.
• Manage regional P&L in accordance with FedEx Supply Chain policies.
• Drive new business sales, implementation, and year-over-year growth.
• Oversee complex, automated logistics operations to meet performance targets.
• Promote quality-driven management and data‑driven accountability.
• Collaborate with CI and Engineering teams to set site goals.

Skills

Interpersonal skills

Communication skills

Mentoring staff

Education

Bachelor’s degree in Logistics/SC/Industrial Eng

Military experience acceptable (E4–E5 or O4–O5)

Job description

The Managing Director of Customer Operations provides strategic leadership for a region's logistics, warehouse, and fulfillment operations. This role oversees Senior Managers and support functions to ensure efficient execution across a diverse suite of supply chain services. The position focuses on operational performance, customer relationships, service delivery, and cost management, while identifying trends and opportunities to drive profitability and resolve regional challenges.

Key Responsibilities

• Lead and support logistics management teams, ensuring alignment with goals, financial performance, operational expectations, and contractual KPIs.
• Manage regional P&L in accordance with FedEx Supply Chain policies and procedures.
• Proactively manage contract compliance to prevent revenue leakage and identify business opportunities.
• Support new business sales and implementation to drive year-over-year growth in revenue and operating income.
• Maximize operational effectiveness and ensure timely achievement of business targets.
• Oversee complex, automated logistics operations to meet performance expectations.
• Focus on service quality, cost management, KPIs, and continuous improvement.
• Collaborate with Continuous Improvement and Engineering teams to set and meet site-specific improvement goals.
• Work closely with Strategic Account Management to understand customer needs, resolve issues, and negotiate pricing.
• Develop and execute strategic initiatives to drive organic growth.
• Monitor and adjust policies and procedures to ensure operational effectiveness.
• Drive Quality Driven Management (QDM) by setting performance standards and promoting data-driven accountability.
• Report on business results and client relationships to senior leadership.
• Ensure compliance with all federal, state, local, and company regulations and policies.
• Engage in leadership development, including succession planning, coaching, and professional growth of the team.
• Perform other duties as assigned.

Education and Experience Requirements

• Bachelor's degree in Logistics, Supply Chain, Industrial Engineering, or related field preferred.
• Military experience at E4--E5 or O4--O5 level is acceptable.
• 10+ years of management experience in third-party logistics (3PL), with expertise in customer relationships, contracts, pricing, P&L, QDM, and talent development.

Skills and Qualifications

• Strong interpersonal skills with the ability to interact across organizational levels and build client relationships.
• Excellent communication and presentation skills, including the ability to present to senior leadership.
• Proven experience mentoring and developing staff.

Physical and Cognitive Requirements

• Ability to follow policies, interpret information, and perform basic math functions.
• Ability to sit, walk, or stand for up to 8 hours per day and perform basic tasks using hands.
• Visual acuity including depth perception, close/distance vision, and color recognition.

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only).

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment.

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

Employer Privacy Policy

CEVA Logistics is an Equal Opportunity Employer including, Vets/Disability.

Applicants have rights under Federal Employment Laws:

E-Verify Program Participant: CEVA Logistics participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).